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Role and Responsibilities:
- Serve as the primary escalation point for complex technical issues and critical incidents
- Lead problem management initiatives and drive continuous improvement across support processes
- Mentor and develop junior support specialists, establishing best practices and knowledge-sharing frameworks
Position Requirements:
- 5+ years of Salesforce support or administration experience with deep technical expertise
- Proven ability to resolve complex technical challenges and lead incident response
- Strong leadership and mentoring capabilities
Why GuidePoint?:
- Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
- Healthy mobile phone and home internet allowance
- Eligibility for retirement plan after 2 months at open enrollment
GuidePoint Security
GuidePoint Security delivers cybersecurity expertise, solutions, and services to help organizations make informed decisions and minimize risk. They have over 1,200 employees, strategic partnerships with leading security vendors, and serve more than 6,200 customers.