Source Job

US

  • Serve as the primary escalation point for complex technical issues and critical incidents
  • Lead problem management initiatives and drive continuous improvement across support processes
  • Mentor and develop junior support specialists, establishing best practices and knowledge-sharing frameworks

Salesforce Technical Support Incident Response Stakeholder Management Process Improvement

20 jobs similar to Senior Salesforce Support Specialist

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$150,000–$180,000/yr
US

  • Lead solutioning efforts and drive the technical and functional architecture of Salesforce implementations.
  • Collaborate with pre-sales and engagement teams to shape solution vision and validate feasibility.
  • Define architectural standards, ensure platform health, and mentor technical teams.

FormativGroup operates within the critical middle layer of business technology, connecting applications and systems to business processes. With deep technical expertise across cloud architecture, system integration, AI, and data strategy, they bridge the gap between business goals and modern platforms.

US

  • Lead the technical design of Salesforce solutions, aligning with client business needs.
  • Architect and implement Salesforce Public Sector Solutions, including complex data models and integrations.
  • Manage end-to-end technical delivery across all phases: discovery, design, development, testing, deployment, and support.

Jobgether is a platform that uses AI-powered matching to connect candidates with jobs. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

Global

  • Lead the architecture and implementation of Salesforce solutions.
  • Translate complex business requirements into scalable technical designs.
  • Oversee Salesforce architecture to ensure optimal performance.

Jobgether is a platform on which companies can post jobs. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

Global

  • Own the end-to-end technical support experience for assigned Premium and Enterprise customers.
  • Act as the primary technical point of contact for escalations, complex issues, and operational coordination.
  • Build long-term technical relationships with customer stakeholders (DevOps, SRE, System Administrators, CTO-level).

Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They power everything from real-time communication and streaming to enterprise AI and secure web applications and have 550+ professionals on their global team.

$97,100–$145,700/yr
US

  • Develop comprehensive Salesforce solutions aligned with business objectives.
  • Collaborate with stakeholders to gather requirements and ensure effective solutions.
  • Provide technical guidance and leadership to development teams.

Jobgether is helping match candidates with roles using AI. They ensure applications are reviewed quickly and fairly against the role's core requirements.

$100,000–$120,000/yr
US

  • Design, implement, operate , and integrate Salesforce solutions to improve business processes, scalability, and operational efficiency.
  • Serve as a trusted advisor, providing expert guidance on Salesforce administration, configuration, and implementation best practices.
  • Lead Salesforce automation initiatives using Flows and declarative tools to streamline workflows and optimize system performance.

FormativGroup operates within the critical middle layer of business technology, where applications and systems connect infrastructure to business processes. With deep technical expertise across cloud architecture, system integration, AI, and data strategy, we bridge the gap between business goals and modern platforms.

US

  • Design and implement Salesforce solutions that meet business requirements and align with best practices.
  • Lead technical teams in the development and deployment of Salesforce applications.
  • Analyze business needs and translate them into technical specifications and solutions.

Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

UK

  • Serve as a senior administrator for Salesforce Sales Cloud and Service Cloud.
  • Configure and maintain flows, validation rules, and automation.
  • Work closely with Operations, Sales, and Customer Service teams.

Checkatrade is the UK’s leading platform for finding tradespeople, listing over 50,000 trades and hosting over 6 million reviews to help homeowners find reliable services and help tradespeople grow their business. They are growing fast, with big plans to become the go-to brand for home improvements.

$105,388–$135,436/yr
US

  • Analyze, track and resolve customer issues in a prompt manner.
  • Maintain a detailed understanding of product architecture.
  • Work closely with product and engineering teams to replicate, diagnose, and report bugs.

6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. They are a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value they create for their customers.

US

  • Lead a team of DevOps engineers and ensure configuration integrity.
  • Implement industry best practices and promote continuous improvement.
  • Drive innovation and work collaboratively in a remote environment.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

$80,000–$90,000/yr
US Unlimited PTO

  • Support and maintain Mogli’s internal Salesforce instance, providing ongoing support to teams.
  • Execute assignments and own user troubleshooting requests triaged by the Salesforce Platform Manager.
  • Draft and revise Salesforce documentation of processes for teams and maintain log of architectural changes.

Mogli Technologies delivers a native Salesforce application for SMS and WhatsApp communications to global education organizations and nonprofits, along with extreme growth of clients in commercial verticals. They are a small, high-trust team focused on accelerating our clients' success globally and they value empathy, hustle, and proactive communication.

$140,000–$200,000/yr
US

  • Build and nurture relationships with key customer stakeholders.
  • Offer technical guidance, product insights, and best practices.
  • Work proactively to identify adoption insights, develop risk mitigation plans.

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. They believe in transparency and value constructive, honest debate.

US

  • Own the end-to-end solution vision across multiple teams and client stakeholders.
  • Build trusted relationships with executive and technical client stakeholders.
  • Align business goals, technical architecture, and delivery strategy to drive successful outcomes.

Bridgenext is a global digital consultancy that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering, automation, data engineering, and infrastructure modernization services.

$110,000–$150,000/yr
US

  • Design and implement scalable solutions primarily on Salesforce.
  • Develop robust Salesforce applications using Lightning Web Components (LWC) and Apex.
  • Collaborate with cross-functional teams to define architecture and ensure security.

NBCUniversal is a world-leading media and entertainment company creating content across film, television, and streaming, brought to life through theme park destinations and consumer products. They operate leading entertainment and news brands, including NBC, Telemundo, Bravo, and Peacock. They are a subsidiary of Comcast Corporation.

$140,000–$161,000/yr
US

  • Develop elegant and well architected solutions on the Salesforce platform that deliver business value.
  • Breakdown requirements into work that can be completed with quality in a consistent manner leveraging appropriate Salesforce technologies.
  • Collaborate with relevant departments and subject matter experts to understand their business processes and identify areas for improvement and automation.

National Debt Relief was founded in 2009 with the goal of helping consumers deal with overwhelming debt. They are a leading debt settlement organization that has helped over 450,000 people settle over $10 billion of debt and are rated A+ by the Better Business Bureau.

US Canada

  • Stay current on technology changes and remain a subject matter expert on best practices for Salesforce development.
  • Design and develop software solutions to fulfill client needs, that are secure, scalable, and maintainable.
  • Collaborate with business users/clients to understand their business objectives and serve as a subject matter expert on the Salesforce platform and ISV ecosystem.

Bridgenext is a digital consulting services leader, helping clients innovate with intention and realize their digital aspirations. The firm's global consulting and delivery teams facilitate strategic digital initiatives through digital product engineering, automation, and data engineering.

US Unlimited PTO

  • Consistently meet sales and profitability goals.
  • Position, configure and quote product and service solutions to clients.
  • Manage leads and opportunities through the companies Salesforce and other CRM tools.

GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. Since its inception in 2011, GuidePoint has grown to over 1000 employees and established strategic partnerships with leading security vendors.

Canada

  • Work closely with business and understand the requirement and conduct feasibility analysis.
  • Implement, integrate and maintain the Salesforce.com CRM solution including architecture and design.
  • Design and mentor team in technical solutioning of business requirements in order to deliver the quality solutions.

Nagarro is a Digital Product Engineering company that builds products, services, and experiences. They have over 17000 experts across 39 countries and have a dynamic and non-hierarchical work culture.

$128,000–$173,000/yr
US

  • Lead detailed requirement gathering sessions with customers and the Komodo delivery team.
  • Determine the overall solution design for customer projects, including Salesforce components and data integration.
  • Lead a team of configuration specialists and business analysts to create and document solutions.

Komodo Health's mission is to reduce the global burden of disease through smarter use of data. They have built the Healthcare Map, the industry’s largest view of the U.S. healthcare system, and they value being awesome, seeking growth and delivering "wow".

US

  • Develop strong knowledge of our Healthcare SaaS Solutions
  • Serve as the first point of contact for customers seeking technical assistance
  • Provide customer support via email, video meetings, or over the phone and walk customers through the resolution process and next steps

Quality Coding Software Solutions (QCSS) Health simplifies the complexities of MLTSS service delivery through innovative, data-driven solutions. They aim to deliver cost-efficiencies, equitable access to care, and improved health outcomes, focusing on enabling health plans and providers to improve the health outcomes of their vulnerable populations.