Nagarro is a Digital Product Engineering company scaling in a big way. They build products, services, and experiences that inspire, excite, and delight with 17000 plus experts across 39 countries in a dynamic and non-hierarchical work culture.
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Manage the end-to-end content production workflow; build and maintain the operational cadence across product, clinical content, and engineering, and content release calendars.
Define, instrument, and report on product operations KPIs, and utilize Jira and Confluence to ensure process documentation is accurate and adopted.
Act as the primary point of escalation for content quality issues and production blockers; partner with clinical pharmacists and medical editors to triage content change requests.
Work closely with business and understand the requirement and conduct feasibility analysis of available solution approaches
Work with business analysts, developers, and stakeholders to implement, integrate and maintain the Salesforce.com CRM solution including architecture, design, system testing, and user acceptance testing.
Perform code reviews and ensure team follows best practices and SFDC Coding Standards.