Zscaler

As a Technical Support Engineer, you'll triage and resolve issues with care, acting as an extension of our customers. Your ability to respond with urgency and thoughtful responsiveness is key. You will be on the front lines of our support team, ensuring every customer inquiry is handled with care. You'll use our established triage process to identify, categorize, and resolve complex issues.

The Associate Technical Support Engineer (TSE) understands that while customers share many characteristics, each is unique and requires careful listening and critical thinking to triage and find the root cause of the issue at hand. Your success is measured by your ability to be an extension to our customers as well as your commitment to act with urgency, thoughtful responsiveness, and the number of issues resolved.