Build and maintain accurate demand forecasts across seasonality.
Implement consistent productivity and performance benchmarks across teams.
Define and manage core service KPIs including utilization and adherence.
CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform. They connect enterprises, institutions, and event organizers to thousands of bus operators nationwide and are recognized as one of the fastest-growing companies.
Leading enterprise transformation program for major banking clients.
Owning executive stakeholder alignment and program governance.
Optimizing time to value for clients and maintaining reasonable timelines.
Pismo, founded in 2016 by experienced entrepreneurs and engineers, provides a comprehensive processing platform for banking, card issuing, and financial market infrastructure, helping customers innovate and build next-generation banking and payment solutions. Pismo was acquired by Visa in 2024, with 500+ employees in more than 10 countries.
Serve as interim operational leader during vacancies providing direct supervision and budget oversight.
Act as a subject matter expert in operations, regulatory compliance and process improvements.
Lead national projects and initiatives from initiation to completion.
Dungarvin provides support services with a mission-driven team focused on respect, inclusion, and person-centered care. Since 1976, they've enhanced the quality of life for people with intellectual and developmental disabilities, with services in 17 states.
Manage day-to-day call center operations, ensuring efficient handling of inbound and outbound calls.
Lead, coach, and develop staff members and management to ensure that all departmental goals are met efficiently and effectively.
Handle customer escalated issues, ensuring timely resolution and a positive customer experience.
American Income Life empowers employees with support and opportunities to succeed. They foster a caring and innovative culture, promoting collaboration and mutual respect to drive collective growth and overcome challenges.
Own and execute program and portfolio management strategy across Akero’s development organization.
Serve as primary cross functional integrator, ensuring alignment between strategy, execution, governance and decision making across programs.
Partner with Development Therapeutic Area VPs and senior leaders to advance strategic priorities and ensure clear accountability, ownership, and decision rights.
Akero Therapeutics, a Novo Nordisk company, is focused on discovering and developing treatments for patients with metabolic diseases. They are a team of problem solvers dedicated to pursuing scientific approaches for patients.
Build, lead, and inspire a high-performing organization.
Define and own the technology delivery strategy and roadmap.
Drive execution of customer implementations with rigor.
Counterpart Health is transforming healthcare and improving patient care with Counterpart Assistant, an innovative tool. They support Primary Care Physicians (PCPs) and deliver improved outcomes to patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions. Counterpart Health is a subsidiary of Clover Health.
Manage all inbound phone, text, and email support to ensure clients feel supported.
Build and maintain a QA function to review response quality and coach the team.
Identify inefficiencies in workflows and tooling, and implement solutions.
Prosper Health aims to improve the lives of autistic and neurodivergent adults by delivering specialized, insurance-covered mental health services. They have thousands of active clients and 400+ clinicians, and their team is high-ownership and mission-driven.
Own a portfolio of high-impact, cross-functional initiatives.
Craft comprehensive strategic plans designed to elevate the overall customer experience.
Scrutinize customer feedback and data with meticulous attention to detail.
Oura's mission is to empower every person to own their inner potential. With their award-winning Oura Ring and app, they help over 2.5 million people turn insights about sleep, activity, and readiness into healthier, more balanced lives. They have a culture where their team feels supported, included, and inspired to do their best work.
Provide proactive updates to customers on deviations and track order status.
Independently resolve escalated issues using provided resources.
Make educated decisions under pressure and anticipate problems early.
Airspace is a tech-enabled freight forwarder that redefines how critical packages are delivered. They leverage data and patented technology to coordinate logistics across a global network of drivers and airlines. Airspace values its employees, with over 300 team members, and fosters a culture of innovation and teamwork.
Handle basic operations and boarding-related support tickets with urgency and ownership
Dive deep to identify root causes of issues rather than applying surface-level fixes
Serve as a bridge between operations and technical teams to expedite issue resolution
Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. They empower software companies to manage and move money through a single infrastructure stack that delivers total control over the payments experience.