Practice Support Manager

As a Practice Support Manager, lead a technical support team that ensures healthcare operations run seamlessly. This leadership role combines people management with hands-on technical problem-solving, where you'll guide your team's daily activities while driving performance and accountability across all support functions. Your day-to-day will involve overseeing Service Level Agreements, managing incident lifecycles, and optimizing monitoring systems. When complex technical issues arise, you'll provide escalation support and work through interface changes that keep critical healthcare systems functioning. You'll also supervise ticket management processes and identify opportunities to enhance operations through process improvements and automation. The role requires both strategic thinking and tactical execution - you'll be implementing solutions that streamline workflows while ensuring your team has the tools and guidance they need to succeed. Regular reporting to leadership on operational efficiency and team performance is also a key component of the position. This position offers the opportunity to make a meaningful impact on healthcare delivery while developing both your technical expertise and leadership skills in a collaborative, mission-driven environment.