The Manager, Success Operations will be part of ShipBob’s Supply Chain Innovation team responsible for understanding the unique strategic needs of each of our B2B merchants and delivering massive value to help facilitate their growth and success. They will manage and develop a team of Success Operations Associates and Specialists tasked with fulfillment of retailer purchase orders, influencing merchant retention and expansion programs.
The Account Manager is an operations leader who communicates a vision for how Williams Lea best serves clients across national or multiple service offerings, and empowers their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development.
Assist with the development, implementation and improvement of contact center day-to-day operations for inbound technical support and customer service support. Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale. Manage compliance and reporting for all center operations including call volume forecasting and staffing.
Support volunteer platoon leaders on the ground across the country, providing the support and resources that our volunteer leaders need in order to be successful. This temporary role requires someone who is adept at communication, collaboration, and project management. You will coach veteran volunteers, manage resources, and be on the front lines of the impact that our veteran leaders are having in communities.