Own capacity planning and staffing for the Solutions AI Engineers, aligning resources to projects.
Build and maintain capacity and revenue forecasts based on pipeline, active projects, and hiring plans.
Define standards for project setup, tracking, and reporting to ensure consistent execution across engagements.
Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale. They started as a research project in the Stanford AI Lab and work with some of the world’s largest organizations. As a rapidly scaling company with robust funding, they offer stability and the excitement of high growth.
Support the coordination of CX service delivery and daily operations in alignment with SLA requirements.
Monitor service requests, tickets, shifts, and operational metrics to ensure timely response and issue resolution.
Collaborate with internal teams to identify opportunities for service improvements and operational efficiency.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain nearly 1000 full-time professionals, experiencing annual growth rate exceeding 25%.
Build and lead the Product Operations function to support scalable, efficient product development
Drive alignment across Product, Engineering, Design, Marketing, Implementation, and Customer Success
Define and track product OKRs, KPIs, and operational metrics
Lightcast is a global leader in labor market insights. They work with partners across six continents to help drive economic prosperity and mobility. Lightcast offices are located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India.
Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact.
Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals.
Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration.
Barti is a venture-backed startup building groundbreaking software to transform the eye care industry. They aim to craft exceptional user experiences so eye care providers can focus more on patient care and less on administrative tasks.
Own Underscore’s Project Management strategy and delivery standards.
Define, standardize, and continuously improve Project Management frameworks, tools, and workflows.
Lead internal system & process rollouts, including development of training materials and execution of full plan rollout.
Underscore Marketing is a woman-owned, independent agency specializing in life sciences. Since 2002, they've helped clients gain a competitive edge through data-driven promotional strategies that deliver measurable results. Our team comprises media, strategy, and omnichannel analytics experts.
Motivate, coach, and develop professional individual contributors and supervisors who support the customer experience at Rover.
Partner with workforce management at both Rover and BPO partner sites teams to organize, prioritize and schedule work assignments to meet business needs.
Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them.
Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, they are a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. They were named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal.