This Principal-level role is critical in shaping the tools, governance, and operating systems that drive Upwork’s product development lifecycle. You’ll lead innovation in AI-powered processes, act as a catalyst for transformation, and drive scale through clarity, systems thinking, and influence. If you thrive in high-growth environments and enjoy turning complexity into opportunity, this is your moment.
As the Digital Business Operations Lead for Seeds R&D, you will spearhead the coordination and execution of digital operational activities across the organization. This pivotal role requires a strategic mindset to align digital initiatives with business objectives, strong project management skills, and the ability to collaborate effectively with cross-functional teams.
This role combines daily team management with ownership of our AI-powered support experience. You’ll play a key role in coaching your team, optimizing performance, and improving automation workflows in partnership with our product and engineering teams. The ideal candidate is a strong operator who thrives on team development, loves solving process problems, and gets excited about how AI can level up human support.