Remote Operations management Jobs • Jira

Veeva Systems is seeking an experienced and people-focused Manager, Product Support to lead our growing Product Support team in Sydney. In this role, you will manage and develop a team of Product Support Engineers who provide expert technical assistance for Veeva products to customers across the Asia-Pacific region. You’ll drive operational excellence, coach and inspire your team, and ensure that our customers receive responsive, high-quality support.

We are looking for a Senior Delivery Implementations professional to join our Delivery Solutions team. The Delivery Implementations team plays a crucial role in ensuring successful project delivery for our clients by overseeing the onboarding, integration, and operational readiness of new merchants and partners. This role bridges commercial commitments with operational execution.

Be the Business Continuity Specialist guiding dLocal’s operational resilience strategy, elevating incident response, continuity planning, and risk management across markets and partners. Act as a bridge between global standards and local execution, ensuring payment operations continuity for merchants by aligning people, processes, and platforms across time zones. Partner with processors, acquirers, card networks, APM providers, and issuers to proactively reduce risk and minimize impact when incidents occur.

We’re seeking a highly skilled Escalation Manager to drive strategic value, cross-functional alignment, and continuous improvement in our escalation management practices. This role is pivotal in shaping how Atlassian manages high-impact incidents, partners across teams, and embeds resilience and learning into our operations.

The Delivery Process & Governance function ensures we deliver consistently across markets by defining our end-to-end playbooks, stage gates, and operating standards—embedding controls, SLAs/OLAs, and responsible AI principles into the way we work. This role bridges strategy with execution, ensuring the Go‑Live framework in HubSpot and Jira is clear, adopted, and continuously improved across regions. You will partner closely with Solutions, Implementation, Commercial, Product, Legal, and Operations to align handoffs, standardize business processes, and drive change with clear ownership and measurable outcomes.

This role supports the Professional Services Sales Operations Specialist (PSOS) and engages in the coordination of resources assigned to technical projects while providing service to clients and/or internal customers. Responsibilities include generating service quotes, tracking opportunities, and assisting Project Managers with resourcing and managing project plans.