4 open remote positions
Wheel is evolving the traditional care ecosystem by equipping companies with a premier platform to deliver high-quality virtual care at scale.
The Client Success Lead delivers high-impact client outcomes in partnership with our senior Customer Success leaders for both Wheel’s top strategic accounts as well as driving client satisfaction in an independently managed client portfolio. In this role, the CSS directly supports Strategic Account Managers (SAMs) with operational execution across select key accounts, manages their own client portfolio, and will receive mentorship from the Director of Customer Success.
Drive growth for our Pharma vertical as a key driver. Build strategic partnerships with leading pharmaceutical brands, collaborating with company leaders, technical experts, innovation teams, and regulatory SMEs to ensure long-term success. Deliver exceptional client experiences and drive revenue growth as a principal seller and individual contributor, operating as a hunter.
Work in a modern virtual environment featuring triage, chat/video visits, rapid specialist input, and expedited labs/imaging/referrals within the patient’s network. The role requires a background in Family Medicine or Internal Medicine, comfort with triage scenarios, and a commitment to 20+ hours per week. Candidates should have at least 6,240 practice hours of experience and enough state medical licensure to cover at least 40% of the US population including California, Texas, Florida, and New York.