As the Insurance Operations Manager, you will be the architect of operational excellence across our insurance ecosystem. This role requires an operational generalist who can navigate seamlessly between strategic thinking, problem-solving, and operational design through process and systems. You'll build and optimize critical operational functions, championing technology and data-driven solutions to scale our operations efficiently. This is a unique opportunity to shape the operational foundation of a high-growth insurtech from the ground up.
As a Senior Business Operations Manager, you'll be a key player in shaping our strategy and driving our growth, collaborating with executives and colleagues across departments to execute high-impact projects, own critical reporting, and tackle complex challenges through insightful analysis. Reporting to the COO, you'll work closely with leadership to connect our business model and forecasts, ensuring we're on track to achieve ambitious goals.
The Deliverability Team ensures Attentive’s messaging channels, including SMS, are operating reliably, at scale, and with industry-leading deliverability. You’ll set the vision, drive strategic initiatives, and guide a high-performing team through complex challenges. This is a highly cross-functional leadership role, partnering with Product, Engineering, and Client Strategy teams, as well as messaging partners, to proactively identify and prevent issues, and scale our operations for future growth.