Source Job

• Execute and improve Deposit Operations functions through daily queue monitoring, exception resolution, reconciliation, and analysis.
• Act as primary Tier II support contact, troubleshoot issues, and recommend systemic improvements.
• Assess risk trends, support escalations with root-cause analysis, and drive process improvements.

Forbright is a nationwide full-service bank and commercial lender helping clients and communities build a brighter future. It is a dynamic, mission-driven team with a collaborative, inclusive culture and an exciting growth trajectory.

• Drive business growth by identifying opportunities, optimizing products, and translating business needs into actionable project plans.
• Lead cross-functional initiatives from discovery through launch, partnering with Product, Engineering, Risk, Compliance, and Finance.
• Design scalable operational processes, use data to measure performance, and collaborate with teams to align initiatives with business goals.

NinjaHoldings provides digital banking and lending products for everyday Americans through CreditNinja and NinjaCard, plus analytics via Edge. Headquartered in Chicago with a distributed global workforce, it's a lean, growing organization advancing consumer finance in the US.

• Cultivates and maintains strong relationships with BaaS partners and acts as their primary operational point of contact.
• Collaborates with cross-functional teams to evaluate, design, and implement financial products while ensuring compliance and partner satisfaction.
• Champions partner needs, owns complex portfolios, and proactively resolves issues to exceed expectations.

Pathward is a financial empowerment company that works with innovators to expand financial availability, choice, and opportunity. The culture celebrates diverse perspectives, problem solvers, and a Humble-Hungry-Smart approach to inclusion.

• Own the company's weekly operating rhythm, including leadership meetings, KPI scorecards, and follow-through.
• Drive conversion of a $3M+ backlog of sold-but-uninstalled professional services into revenue-recognized projects.
• Direct support and delivery teams through managers, manage CRM and automation, and own SLA and SOC 2 compliance.

CFS Solutions is a profitable, growing fintech that delivers automation to simplify banking operations for more than 500 financial institutions. It is part of Banyan Software, which operates 120+ portfolio companies and values an inclusive workplace.

• Lead product initiatives from discovery through launch, owning priorities and scope.
• Investigate customer needs and business problems using data, research, and feedback.
• Align Risk, Compliance, Operations, and Data on decisions and measure results after launch.

Kiwi Financial Inc. builds financial products where customer experience, business goals, risk, and compliance intersect. The company is fully remote and collaborative, with teams spanning Engineering, Design, Risk, Compliance, Operations, and Data.

• Shape and own the Group COO strategy, aligning goals across UK Operations, EU Operations, and Controls.
• Lead financial planning, global operating model design, and strategic projects to scale Monzo's operations.
• Drive tracking and governance, communicating progress to leadership and partners across the business.

Monzo is a digital bank that offers current accounts, savings, and financial services through its mobile app. It is a fast-growing fintech with a collaborative culture focused on delivering seamless customer support and profitable growth.

• Own the core cashback process and ensure millions of users get rewarded accurately.
• Analyse transaction data, build dashboards, and spot silent breakages before they erode trust.
• Design merchant setups and fix issues using AI, internal tools, and outsourced teams.

Joko is an AI shopping app helping consumers save money with cashback, coupons, and price alerts. Founded in Paris, it's a certified B Corp with 120+ talents across Paris, Barcelona, and New York, scaling globally after reaching profitability.

• Own the Payments & Finance product domain, accountable for credit lines, financial exposure, risk, and complex payment flows across the Stays business.
• Move fast with little red tape: test ideas quickly, define success, and decide with your team what to prioritize, build, and trade off.
• Tackle hard financial infrastructure problems—ledgers, risk management, and partner-specific payment requirements—as transaction volumes scale toward €10B.

Nuitée builds API-first infrastructure for the global travel industry, enabling seamless connectivity between hotels, OTAs, fintechs, and super-apps. The company has grown into a global provider trusted by industry leaders, backed by Accel and investors from Booking.com, Stripe, and Shopify, with a startup culture that values speed and autonomy.

• Lead operational strategy across loan fulfillment, customer experience, and collections.
• Improve verification efficiency, application-to-funding pull-through, and collections effectiveness.
• Manage vendors, ensure compliance, and build a culture of operational excellence.

Happy Money is a consumer finance company that empowers people through simple, transparent loans funded by trusted financial institutions. It is a fully distributed US company with over $7 billion in loans originated to nearly 350,000 people.

• Own and build the operational layer across revenue operations, contracts, partner administration, people ops, and systems from scratch.
• Initially perform each function hands-on, then document and hire an Operations Associate to take over.
• Work closely with the CEO to scale processes and eventually influence company decisions.

Whippy is a communication, automation, and AI agent platform for businesses to manage calls, texts, and email in a shared inbox with AI agents and automation. It is bootstrapped, profitable, and growing fast with over 1,000 customers worldwide.

• Oversee day-to-day BSA/AML SAM case investigations, ensuring compliance with BSA/AML regulations and OCC expectations.
• Manage team performance, case queues, SLAs, and quality of SAR referrals, coaching analysts to success.
• Partner with compliance, technology, and data teams to optimize monitoring rules and drive continuous improvement.

Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all through responsible, secure financial products. They are a team of problem solvers and innovators who celebrate differences and embrace a HUMBLE*HUNGRY*SMART culture.

• Own end-to-end go-to-market operations for field teams, managing legal and pricing eligibility for strategic initiatives.
• Build and maintain tools and playbooks, including an AI contract dashboard, to enable field execution.
• Analyze adoption and performance data to identify risks and turn cross-functional inputs into actionable processes.

Affirm provides a clear, predictable way for consumers to pay over time, with no hidden fees or surprises. It is a remote-first fintech company that values transparency, care, and flexibility in its culture.

• Partner with operations and customer support teams to own complex analytics from framing questions to delivering recommendations.
• Build trusted relationships and lead ad hoc analyses that surface non-obvious operational opportunities.
• Create self-service analytics and mentor teammates while raising the bar for data-driven decisions.

Rocket Money empowers people to live their best financial lives by providing tools and services that save time and money. Its data analytics team is passionate about using data to drive business decisions and improve user experiences.

• Own the GCOO strategy across UK Ops, EU Ops, and Controls, defining clear goals and direction.
• Lead financial planning and monthly reporting to connect operational performance to commercial outcomes.
• Drive high-impact strategic projects and a global operating model, balancing efficiency and market needs.

Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. With an award-winning customer service and a focus on financial education, Monzo has grown significantly over the past decade and fosters an inclusive, people-first culture.

• Build and manage product operating rhythms, including planning cycles, product reviews, and recurring updates.
• Own roadmap management, goal-setting, and performance tracking with measurable objectives.
• Strengthen customer insights and develop product management capabilities through training and tooling.

The company is an engineering-led organization focused on developer tools and AI infrastructure. It is building a growing product organization and values practical systems, collaboration, and AI-driven workflows.

• Triage fraud and AML alerts quickly and accurately, prioritizing by member impact and potential loss.
• Investigate complex multi-account cases and prepare SAR referrals with defensible documentation.
• Partner across product, engineering, and operations to tune controls and improve alert quality.

Rocket Money helps millions of people save and grow their money through personalized, automated financial products. The company is a fast-moving fintech with a collaborative culture and a strong focus on financial prosperity for its expanding member base.

• Own the end-to-end product experience for money movement across on-ramps, off-ramps, pay-ins, payouts, settlement, and treasury.
• Transform manual, spreadsheet-based workflows into scalable, reliable product infrastructure using AI-native approaches.
• Partner with cross-functional teams and external partners to launch and optimize payment rails across emerging markets.

The employer is an AI-native fintech focused on building foundational money-movement and payment infrastructure. It operates in a fast-moving, remote-first environment with a focus on emerging-market payment corridors and cross-functional collaboration.

• Drive operational alignment and strategic initiatives across business teams.
• Lead cross-functional projects and reporting frameworks for measurable outcomes.
• Support leadership with data analysis and process improvements.

They build and scale innovative financial products within the cryptocurrency and digital asset ecosystem. They operate as a globally distributed team focused on collaboration, autonomy, and cross-functional impact.

• Own client money movement across ACH, wires, RTP, checks, and internal journals with a control-first mindset.
• Strengthen operational controls, reduce risk, and drive process quality in a fast-paced fintech environment.
• Serve as a key partner to custodians and banking partners while ensuring timely and compliant cash processing.

Alpaca is a global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, and more, serving financial institutions across 40 countries. With over 400 team members worldwide and $400 million in funding, they are committed to opening financial services to everyone on the planet.

• Own the annual and quarterly planning cadence and maintain the portfolio view across the Recast Platform.
• Make customer reality an operating input by owning voice of customer infrastructure and evidence hierarchy.
• Protect launch readiness by owning release calendar and coordination between Product Management and Product Marketing.

Recast Software empowers organizations to better manage and support users and devices. It is a rapidly growing software company with its solution used by thousands of enterprise organizations in more than 125 countries.