Drive high-impact operations projects, from redesigning payment processes to onboarding AI vendors.
Build internal models and lead quality task forces to enhance efficiency and customer satisfaction.
Work directly within workflows, handling customer interactions and identifying process improvements.
Clipboard is an app-based marketplace that connects healthcare professionals with workplaces, enabling financial stability for workers and essential care to millions. Founded in 2016, we are a remote-first team of over 1,000 people, profitable since 2022, and a top Y-Combinator company.
Own defined Success Operations programs including customer recovery, cross-sell, and AI-enabled call center operations, setting goals and managing performance.
Analyze conversion, retention, revenue, and cost data, turning findings into clear recommendations.
Improve operational workflows by documenting processes, coordinating cross-functionally, and implementing automation where applicable.
Thumbtack helps millions of people confidently care for their homes through a one-stop app for repairs, maintenance, and improvements. With a community of 300,000 local service businesses, they combine personalized guidance and AI tools to serve homeowners across the U.S.
Own receipt scanning quality by reviewing submissions, making approve/reject decisions, and documenting edge cases.
Turn real-world submissions into actionable feedback for engineering, data, and design teams.
Maintain review guidelines, automate workflow steps, and help shape internal tools.
Sezzle is a fintech company that provides flexible payment options and rewards to financially empower the next generation of shoppers. It is building an innovative, dynamic team focused on transforming payments and retail experiences.
Lead AI-driven workflow automation to reduce manual fraud operations effort.
Deliver investigative insights and proactive detection through data analysis.
Build operational dashboards to track KPIs and replace manual reporting.
Koalafi provides flexible lease-to-own financing for non-prime consumers through retailers. With over 200 teammates, they foster a culture of innovation, trust, and ownership.
Own the human-in-the-loop layer of HUD's customer operations across data suppliers and buyers.
Build trust and resolve contract, onboarding, and platform blockers by working with internal owners.
Turn recurring customer issues and feedback into better processes and lightweight systems.
HUD builds reliable, fair, and open infrastructure for AI data, making data valuable for creators and trustworthy for labs. The company is a fast-growing team of ~25 researchers, engineers, and operators backed by $16M from top VCs and YC (W25).
Review account activity and make informed decisions using AI-assisted analysis, balancing risk and customer needs.
Identify suspicious activity and fraud patterns while learning regulatory requirements and using AI tools.
Suggest process improvements, document findings, and collaborate cross-functionally to support scalable growth.
Tremendous is a global payout platform that enables businesses to send thousands of payments anywhere, for free. Trusted by 20,000 organizations, the company is profitable, fully remote, and maintains a high employee NPS.
Direct daily operations of the Shopper Risk Operations team, managing fraud prevention and performance.
Analyze trends and advise management on process and product improvements to reduce chargebacks.
Coach team members, maintain staffing levels, and ensure chargeback deadlines are met.
Sezzle is a fintech company that provides interest-free installment payment plans, aiming to empower consumers and increase merchant sales. It fosters a dynamic, innovative culture with a rapidly growing team of high-performing individuals.
Partner with product and ops leads to prioritize process and systems projects, shipping in two-week increments.
Map current-state workflows and redesign them into documented, scalable future-state processes.
Build AI-enabled internal tools on Supabase and Vercel, replacing legacy and no-code tooling.
Right Side Up is a collective of premium marketing talent that helps growth-focused companies scale. They have 1,400+ clients and value expertise, flexibility, and meaningful work.
Turn every customer message into clear, owned, and due-dated work using an internal scoping process.
Reproduce data and metric issues, gather evidence, and resolve directly or hand Engineering a clean, actionable ticket.
Monitor account KPIs, product usage, and trends to identify low engagement, risks, and opportunities for proactive follow-up.
Kairon is the execution layer for healthcare, turning fragmented claims and clinical data into workflows for ACOs and health networks to capture shared savings. We are a seed-stage team of under 10, AI-native by construction, working with live customers managing real patient populations.
Own data quality, campaign attribution, and BDR operations across HubSpot and Salesforce.
Build AI-powered workflows and automations to eliminate manual, repetitive marketing tasks.
Support BDR teams with reporting, list building, and AI tools like Clay and Outreach.
Frontier helps companies grow cross-functional teams abroad by hiring and placing top talent into great companies. Part of Fresh Prints, a fully remote 150-person company, Frontier fosters a culture of autonomy and growth.
Own end-to-end marketplace performance for assigned client programs, including SLA attainment, clinician pay cost, and roster health.
Lead cross-functional projects that shape scaling strategies, from stabilizing rosters through demand volatility to launching new client programs.
Drive data-driven decisions using SQL, Looker, and Excel to optimize staffing, cost, and real-time response playbooks.
Wheel is evolving the traditional care ecosystem by equipping innovative companies with a premier platform to deliver high-quality virtual care at scale. We are a fast-growing telehealth company that values innovation, collaboration, and operational excellence.
Own the operational setup of in-game monetization, liveops, and product initiatives in the Admin Tool, including promotions, feature controls, pricing, and audience segmentation.
Coordinate the launch and ongoing operation of promotions, events, and live tests, ensuring accurate execution and timely response to issues.
Partner with Monetization, Product, and Engineering teams to support reliable execution, and apply AI-powered tools to streamline workflows.
MyPrize is the fastest growing free-to-play social gaming and social markets platform, redefining online entertainment with multiplayer experiences and AI personalization. It is a remote-first company with hybrid offices in NYC and Miami, offering a dynamic culture focused on innovation and growth.
Complete a 20-minute AI-moderated remote interview about your merchant operations.
Share your experience with point-of-sale systems, payment processing, and local advertising.
Receive $105 one-time compensation for your participation.
Terac is building the world's largest pool of vetted human experts for AI. Researchers and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Own the strategy and roadmap for product team tools and workflows, including Aha!, Confluence, and Pendo.
Build and manage the product analytics stack and enablement programs for PMs.
Define operational metrics, partner with engineering, and manage the APM team.
SaiSystems Health is a healthcare IT company focused on improving product delivery through operational excellence. They are a growing organization that values systems thinking, data-driven decision-making, and mentorship, fostering a culture of continuous improvement.
Monitor partner performance against key metrics and investigate deviations to ensure SLA adherence.
Build and maintain scorecards and dashboards for real-time and historical visibility into partner health.
Support dispute, credit, and escalation workflows with data-driven analysis and cross-functional collaboration.
Super.com is a high-growth tech company that helps maximize lives for customers and employees. We care about our people, take career progression seriously, and offer a remote-first culture.
Investigate disputed credit card, debit card, and ACH transactions and resolve them within required timeframes.
Collaborate with fraud, risk, and customer disputes teams to determine case-by-case actions.
Analyze transaction data and patterns to improve loss prevention and meet service level agreements.
Sezzle is a fintech company that provides interest-free installment plans to make shopping smarter and more accessible. The company fosters a dynamic, fast-paced culture focused on high standards, innovation, and empowering the next generation.
Own a customer-facing product area end to end, setting vision, strategy, and roadmap from discovery to launch.
Obsess over customer experience and use research, behavioral data, and UX reviews to decide what to build.
Drive conversion, engagement, and retention while partnering with Engineering, Design, Data, Sales, and Operations.
Engine is an AI-native travel platform serving over 40,000 customers and nearly 2 million travelers. A Fast Company Best Workplace for Innovators, Engine offers an ambitious, ownership-driven culture with high-caliber colleagues.
Monitor escalation queues and maintain data integrity of the platform by following up on internal requests.
Investigate platform issues through technical troubleshooting and ensure clear documentation until resolution.
Collaborate with Product Managers, Designers, and Engineers to communicate insights and improve product functionality.
Teikametrics is revolutionizing retail through its patented Artificial Retail Intelligence platform. The company provides a proprietary orchestration layer for marketplaces like Amazon, Walmart, and TikTok, and offers remote work flexibility with a focus on collaboration.
Act as the critical bridge between customers, the Care team, and the wider Sabre Payments organization to resolve escalated payment issues.
Design and implement workflow automations using Google Workspace and Microsoft tools like Power Automate to improve operational efficiency.
Develop reporting systems and maintain SOPs and training materials to monitor KPIs and support data-driven decisions.
Sabre is an AI-native travel technology leader backed by one of the world's largest travel data clouds. It empowers travel companies worldwide with intelligent, connected, and personalized retailing at an unparalleled scale.
Own the Food Access & Benefits platform roadmap end-to-end, from discovery through launch and iteration.
Partner with Engineering, Operations, and Partnerships to turn complex workflows into scalable products.
Set strategy for the pod, balance client timelines, and shape go-to-market for new services.
Foodsmart is a U.S. Foodcare platform delivering nutrition-driven healthcare through personalized nutrition care and food benefits. It serves 3 million+ members, backed by TPG Rise Fund, to make nutritious food accessible and affordable.