Monitor partner performance against key metrics and investigate deviations to ensure SLA adherence.
Build and maintain scorecards and dashboards for real-time and historical visibility into partner health.
Support dispute, credit, and escalation workflows with data-driven analysis and cross-functional collaboration.
Super.com is a high-growth tech company that helps maximize lives for customers and employees. We care about our people, take career progression seriously, and offer a remote-first culture.
Partner with Engineering to define event taxonomy and maintain scalable dashboards for product teams.
Strengthen product analytics ecosystem using tools like Mixpanel, Looker, dbt, and AI to ensure data reliability.
Deliver recurring analytics reports and insights to inform product roadmap decisions and business outcomes.
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. With over 4,000 customers worldwide and specializations in Kubernetes, GenAI, and CloudOps, DoiT fosters a culture of innovation and remote collaboration.
Own defined Success Operations programs including customer recovery, cross-sell, and AI-enabled call center operations, setting goals and managing performance.
Analyze conversion, retention, revenue, and cost data, turning findings into clear recommendations.
Improve operational workflows by documenting processes, coordinating cross-functionally, and implementing automation where applicable.
Thumbtack helps millions of people confidently care for their homes through a one-stop app for repairs, maintenance, and improvements. With a community of 300,000 local service businesses, they combine personalized guidance and AI tools to serve homeowners across the U.S.
Own a book of enterprise customer accounts and work with the Media Strategy team to ensure the product delivers value and insights.
Provide setup support for early-stage customers, troubleshoot integrations, and act as first line of support for technical issues.
Proactively identify at-risk customers, monitor churn, and coordinate with internal teams to improve customer experience and retention.
Northbeam builds a marketing intelligence platform for eCommerce brands, offering attribution modeling and customizable dashboards to track ad spend and customer journey. The company is experiencing rapid growth, has strong product-market fit, and fosters a collaborative, remote-friendly culture.
Provide support for common customer inquiries via email to ensure an excellent customer experience.
Assess product or service issues and resolve basic-to-intermediate level problems.
Log customer interactions and tag/categorize issues accordingly.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Manage and maintain product listings across Amazon Seller Central and Vendor Central.
Troubleshoot and resolve catalog issues, including suppressed listings and stranded inventory.
Optimize listings, variations, and flat files to improve content quality and conversion.
20four7VA is a remote staffing company that connects independent contractors with clients worldwide. They focus on providing training, support, and a vibrant community for their virtual assistants.
Manage day-to-day marketplace operations across Amazon, TikTok Shop, Walmart, and other channels, ensuring products remain listed, buyable, and aligned with brand standards.
Monitor catalog health, inventory levels, and performance metrics like GMV, CVR, and ROAS, proactively identifying issues and optimization opportunities.
Coordinate with internal teams, external agencies, and retail partners to execute merchandising, promotions, and marketplace expansion initiatives.
Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world’s premier hub for growth and excellence.
Provide high-quality customer support via email, voice, and chat, troubleshooting intermediate-to-advanced product issues.
Act as a frontline escalation resource, triaging complex issues to Level 2 teams and conducting root cause analysis.
Coach team members, monitor SLAs, and maintain process documentation to ensure consistent operational performance.
The company is a partner organization focused on global phone number operations, enabling customers to manage connectivity resources. The team is remote and collaborative, with a strong emphasis on operational excellence, customer advocacy, and continuous improvement.
Independently diagnose complex workflow failures and platform anomalies using logs, database investigation, and API testing.
Provide Engineering teams with rigorous, data-backed investigation results and reproduction steps.
Operate with minimal supervision while prioritizing high-volume operational work alongside longer-term initiatives.
TrueML is a mission-driven financial software company that uses machine learning to create better customer experiences for distressed borrowers. The team includes inspired data scientists, financial services industry experts, and customer experience fanatics building technology to serve people.
Own analytics instrumentation and measurement for AI products including Voice AI, Conversation AI, AI Employee, and Ask AI.
Define success metrics and KPIs, and partner on experiments for non-deterministic AI features.
Influence product roadmaps with data-driven recommendations and mentor analysts as the team scales.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs, and SMBs build, automate, and scale their operations. With over 2,000 team members across 10+ countries, it operates as a global remote-first organization valuing initiative, clarity, and execution.
Diagnose and resolve complex technical issues independently, leveraging specialized knowledge of Olo's products and services.
Manage customer inquiries and escalations via phone and written interactions, meeting KPIs like CSAT and SLAs.
Recognize patterns in customer issues, advocate for product improvements, and mentor newer team members as needed.
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, helping customers deliver more personalized and profitable guest experiences. With over 800 restaurant brands and 400 integration partners, Olo processes millions of orders daily, fostering a culture of innovation and customer-centricity.
Master publisher concepts, workflows, and requirements to stay current with a rapidly evolving product.
Investigate, escalate, and resolve diverse client issues across the Yext Publisher Network.
Act as a client-facing representative, guiding clients through challenging issues with professionalism and active listening.
Yext is an enterprise agentic marketing platform that helps brands manage visibility across AI and traditional search. It serves thousands of brands and digital marketing partners globally, fostering a culture of collaboration and results-driven innovation.
Investigate and troubleshoot technical issues using logs, monitoring tools, and API analysis.
Manage tickets from investigation to resolution, ensuring clear documentation and proactive updates.
Collaborate with engineers and stakeholders to escalate issues and build platform knowledge.
TrueML is a mission-driven financial software company using machine learning to improve experiences for distressed borrowers. The team includes data scientists, financial experts, and customer experience enthusiasts building inclusive technology.
Lead the development of comprehensive reports and dashboards providing actionable insights into client performance across marketplaces.
Become an expert in the tools and technology we utilize, ensuring repeatable data outputs and helping client management teams.
Collaborate with account managers to translate data insights into strategic recommendations that enhance client ROI.
Podean is a leading marketplace agency helping brands accelerate growth across Amazon, Walmart, Target, TikTok Shop, and other digital commerce platforms. We are a globally connected, award-winning team with a remote-first culture, recognized as one of Digiday’s Best Employers for Remote Employees.
Partner with senior leaders in Partner & Alliances to shape operational priorities and improve execution.
Coordinate cross-functional programs and business rhythms across Partner & Alliances, Strategy, and Analytics teams.
Architect operational data requirements and establish scalable reporting frameworks and dashboards.
Atlassian develops software products that help teams collaborate and manage work. With over 10,000 employees, the company fosters a culture of flexibility, inclusion, and innovation.
Own end-to-end marketplace performance for assigned client programs, including SLA attainment, clinician pay cost, and roster health.
Lead cross-functional projects that shape scaling strategies, from stabilizing rosters through demand volatility to launching new client programs.
Drive data-driven decisions using SQL, Looker, and Excel to optimize staffing, cost, and real-time response playbooks.
Wheel is evolving the traditional care ecosystem by equipping innovative companies with a premier platform to deliver high-quality virtual care at scale. We are a fast-growing telehealth company that values innovation, collaboration, and operational excellence.
Own the measurement of the AI product portfolio, running the recurring business review and maintaining metric definitions.
Write SQL against ClickHouse and Snowflake, build Superset dashboards, and analyze retention, adoption, and unit economics.
Collaborate with VP of Product and PMs to define instrumentation, size experiments, and explain performance variances.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs, and SMBs build, automate, and scale. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organization focused on speed, ownership, and innovation.
Manage promotional campaigns, pricing, and reimbursements across Amazon and Walmart.
Conduct data analytics and reporting to drive sales and channel optimization.
Maintain account health, catalog operations, and competitive monitoring.
The company is a leading women's wellness brand dedicated to empowering women through every stage of their health journey. They are a growing business investing in digital infrastructure and customer experience to support their expanding online channels.
Serve as the primary support contact for contracted customers, owning issues from intake to resolution through troubleshooting and documentation.
Investigate complex product issues, analyze data, and distinguish defects from configuration challenges.
Collaborate with Product, Engineering, and other teams to improve customer experience and product.
CivCheck is an AI-powered software solution serving government agencies and their communities. As a growing startup, it offers a remote-first culture with significant autonomy and cross-functional collaboration.
Provide technical support and troubleshoot a wide range of client issues via email.
Collaborate with internal teams to escalate issues and implement resolution plans.
Write documentation, monitor system logs, and assist with testing and validation.
Instructure creates intuitive products that simplify learning and personal development. They foster a culture of inclusivity, support, and meaningful connection, with a global team and a focus on employee growth.