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Accountabilities:
- Provide high-quality support for customer inquiries through email, voice, and chat, ensuring a consistent positive experience.
- Assess product issues, independently troubleshoot advanced problems, and log interactions accurately.
- Monitor operational tasks, queues, and SLAs, and coach less experienced team members as needed.
Requirements:
- 3–7 years of professional experience handling international customer escalations via email, voice, and chat.
- Strong advanced email-writing skills and ability to communicate clearly with international stakeholders.
- Experience with SQL, Looker, Tableau, Zendesk, and JIRA is preferred.
Benefits:
- Fully remote work within eligible locations in India, with competitive compensation and generous PTO.
- Parental and wellness leave, healthcare benefits, and retirement savings program.
- Opportunities to work with global teams, develop expertise in analytics and reporting tools.
Partner Company
The company is a partner organization focused on global phone number operations, enabling customers to manage connectivity resources. The team is remote and collaborative, with a strong emphasis on operational excellence, customer advocacy, and continuous improvement.