Manage customer onboarding and ensure successful adoption of Cision platforms.
Collaborate with cross-functional teams to deliver a world-class customer experience.
Utilize strong communication and consultative skills to achieve customer outcomes.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. With over 75,000 clients including 84% of the Fortune 500, they foster an inclusive culture and have been named a Top Diversity Employer.
Handle member and provider inquiries via phone, email, and chat with empathy and professionalism.
Process, research, and adjudicate medical claims, ensuring accuracy and compliance with policy guidelines.
Collaborate cross-functionally with internal teams and vendors to resolve complex cases and improve service delivery.
XO Health is the first health plan designed by and for self-insured employers, delivering a unified health experience. We are a growing multi-disciplinary team of diverse and digitally empowered employees committed to rebuilding trust in healthcare.
Review and analyze client research requests to identify relevant subject matter experts across industries.
Recruit new Advisors through phone, LinkedIn, and outreach, communicating their expertise fit.
Screen experts for suitability and create professional profiles for client consideration.
Guidepoint is a research enablement platform that helps clients make better decisions through on-demand expertise and insights. With nearly 1.75 million experts and 1,600 employees, the company values diversity and fosters an equitable working environment.
Own the end-to-end post-sales lifecycle for a portfolio of Enterprise or Commercial customers as the primary trusted advisor.
Drive customer onboarding, adoption, and health while proactively identifying risks and expansion opportunities.
Partner with internal teams and customers to optimize platform usage, resolve escalations, and influence product roadmap.
JumpCloud is the AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company has teams in over 15 countries and fosters a remote-first, fast-paced culture focused on innovation and human connection.
Own every escalation, start to finish, leading P1/P2 incidents and driving cross-functional coordination.
Solve the hardest technical tickets involving SaaS integrations, REST APIs, SSO, and webhooks.
Hold the AI accountable by spot-checking resolutions and improving knowledge base macros.
Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Trusted by over 3,000 organizations across 75 countries, Sprinto helps companies stay audit-ready and manage real-time risk.
Provide high-quality technical support to customers by diagnosing and resolving complex application issues.
Perform root cause analysis and collaborate with engineering teams to ensure timely resolution.
Create and maintain technical documentation and knowledge base articles following best practices.
This company provides innovative software solutions and seeks a Customer Support Engineer to deliver advanced technical support. They foster a collaborative global environment with experienced and motivated teams.
Provide clear, timely, and customer-friendly support for OneLogin service questions and technical issues.
Perform initial troubleshooting, gather logs, and document findings before escalating when needed.
Take ownership of assigned cases, keep customers informed, and collaborate with senior engineers to resolve complex issues.
One Identity provides identity and access management solutions to secure and manage information infrastructure. The company has a global team and emphasizes a culture of innovation, teamwork, and wellbeing.
Develop and maintain dashboards to monitor key compliance metrics.
Manage data requests from global regulators, ensuring quick and accurate delivery.
Support financial crime investigations by analyzing complex datasets for trends and anomalies.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap and pay in digital currencies. Trusted by over 30 million customers and 500 partners, the company is committed to compliance and fostering a diverse, inclusive culture.
Review English source documents alongside two machine-generated Farsi translations and select the preferred variant with written justification.
Evaluate audio files and transcriptions for accuracy, completeness, and overall quality.
Complete assigned samples independently within deadlines while adhering to project guidelines.
Welo Data, part of Welocalize, is a global AI data company with over 500,000 contributors delivering high-quality, ethical data to train advanced AI systems. They offer project-based opportunities with flexibility and support for a diverse global community in over 100 countries.
Support customers via live chat, calls, and emails, helping e-commerce business owners globally set up the product.
Record and segregate technical issues and product requests, routing them to the product team.
Identify roadblocks in product activation by watching customer usage videos and suggesting UI/UX improvements.
BiteSpeed is an AI-native Marketing, Support & Sales suite for e-commerce brands, working with 3000+ brands globally. Backed by Sequoia and having raised $5.5M+, the company has grown 10X over the past year.