CSMs are responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure. They ensure that their customers technical, administration and specialist support needs are met. Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with the client –identifying and taking advantage of sales, networking and PR opportunities and managing difficult situations to ensure that Rackspace’s reputation for Fanatical Support is upheld.
Job listings
$30,000–$65,000
USD/year
This is an excellent opportunity to join SearchStax Cloud team, providing technical support to customers and ensuring the availability and reliability of our search service. This role will help manage and provide support for its search-as-a-service platform and scale it to serve thousands of customers across the world. This is a contract opportunity, and the successful candidate will be required to participate in on-call shifts as part of the role.
India
Unlimited PTO
The Customer Success Manager (CSM) role at GitLab is expected to serve and operate in the following ways and have product and domain expertise. You will provide immediate onboarding activities and work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals. Manage account escalations and provide insights with respect to the availability and applicability of new features in GitLab as relevant.
Looking for a Customer Service Representative to start immediately! Duties include managing inbound and outbound calls, resolving customer concerns, building sustainable relationships, ensuring customer satisfaction, keeping records, following communication procedures, and engaging customers.
The Customer Success Manager will play a key role in driving Customer Success, optimisation, and upselling of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business. Own overall relationships with assigned customers, which include: Increasing adoption, ensuring retention, and delivering satisfaction. Manage customer life cycle & account management – from Sales Handover, Oversee & Ensure Timely Deployment, Consistent Engagement there-on building a Relationship.