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We are seeking a skilled Tier 2 Support Specialist to provide advanced technical support to end users and ensure smooth day-to-day IT operations; you will handle escalated support requests, perform hands-on troubleshooting, and contribute to continuous service improvement in a remote role.
Brainwonders is looking for a dynamic and motivated Counsellor Outreach Intern to build and maintain relationships with school and independent counsellors across India. This role involves strategic communication, outreach, and engagement with educational professionals to make Brainwonders’ assessments and services known to schools and institutions.
This is a unique, high-impact opportunity that combines direct, client-facing ownership with the self-directed execution of a high-value AI/Automation project. You will gain deep domain expertise in fintech and private markets while delivering a tangible tool that significantly impacts our team’s efficiency and client experience.
As a Customer Support Advisor, you will be working within the boundaries of 1st tier support, while in close collaboration with Technical Product Specialists, Customer Experience and our fantastic R&D team. You will reply to customer inquiries via supported communication channels, identify, replicate, and report validated product issues to the R&D team, and identify and log feature requests.
In this position, you will answer a variety of phone calls and emails from our customers regarding processing payments, invoice & contract questions & initiating disputes. The ideal candidate for this position should have previous experience in an inbound customer service role and will possess excellent problem solving, verbal & written communication skills.
The Technical Support Specialist I role will work directly with customers providing technical subject matter expertise via phone, chat, and case communication, using recognized tools and processes. In this role, troubleshooting technical issues, and assisting with platform configuration, and the utilization of purchased features.
Manage the lifecycle of escalations, acting as the single point of contact for customers and internal stakeholders, and be responsible for communication through escalation closure. Build strong working relationships with stakeholders across Customer Success, Engineering, Product, and Sales. Develop key post-escalation processes, monitor escalation KPIs, and manage review meetings with senior executives.
As a Customer Care Specialist, you’ll be an advocate for our customers and the heart of Aircall by promoting product education and helping other businesses to achieve their goals. You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.
Serves as a single point of contact for technical consultation for a designated customer base in Private Cloud. Proposes and implements system enhancements, assessing the compatibility and integration of products/services proposed to ensure integrated architecture across interdependent technologies. Provides escalation coverage for dedicated customer base.