Serve as tier 1 technical support, investigating bugs, escalating to Engineering, and resolving issues through to completion.
Partner with Customer Success for technical implementation and keep public documentation up to date.
Identify recurring support patterns to improve processes, documentation, and reduce resolution time.
DataGrail is the Agentic Data Privacy Platform, helping enterprises automate privacy and control risk with secure, human-governed AI. The company is a two-time recognized privacy leader by IDC, rated 4.8/5 on G2, and serves brands like HubSpot, FanDuel, and Okta in a remote-first, AI-first culture.
Be the first post-sales hire, owning enterprise accounts and building the post-sales function.
Handle onboarding, integration, adoption, escalation, and renewal for enterprise customers.
Drive complex technical implementations across cloud platforms, CI/CD, APIs, and containers.
Aisle is redefining how enterprises secure their software with an AI agent for autonomous vulnerability remediation. They are a small, talent-dense team spread across Europe, US and Canada that values high ownership, high velocity, and low-ego collaboration.
Act as second line of defense for technical queries, ensuring timely and effective resolution.
Troubleshoot and resolve issues related to SaaS and private cloud environments, including AWS and Kubernetes.
Collaborate cross-functionally with support, product, and engineering teams to improve customer outcomes.
AlphaSense delivers market intelligence and search built on proven AI. Trusted by over 6,000 enterprise customers, AlphaSense has more than 2,000 employees globally with offices worldwide.