Report to the Manager of Customer Reliability and provide senior level technical support on customer issues.
Work with development engineering to track escalations, bugs, and feature requests.
Develop technical troubleshooting sessions, trainings, and maintain internal knowledge base articles.
Sysdig is a cloud security company that stops attacks in real-time using runtime insights and open source Falco. It is a well-funded startup with a large enterprise customer base, recognized as a "Best Places to Work" fostering an inclusive and diverse culture.
Ensure reliable L2 support coverage for Brazilian client Itau during BRT hours, resolving complex issues independently.
Maintain empathetic, professional communication with customers in English and Portuguese across tickets and live sessions.
Use AI tools and scripting to reproduce issues, analyze logs, and extend support to other Americas customers when capacity allows.
LocalStack is a local cloud development platform that simulates cloud environments for faster, cheaper dev&test cycles. They are a fast-growing Series A startup with a globally distributed team of ~100+ employees across 25 countries, fostering a culture of care, ownership, and openness.
Provide advanced technical support to enterprise customers across multiple channels.
Troubleshoot complex software, integration, and infrastructure issues, collaborating with engineering teams.
Act as a trusted technical advisor, helping customers adopt and optimize platform capabilities and influencing product roadmap.
They help enterprise customers maximize the value of modern data and AI platforms. They are a collaborative team focused on innovation, continuous learning, and customer success.