As a Customer Success Engineer (CSE) at Tailscale, you’ll be the bridge between their technical capabilities and the needs of their most strategic customers. You will work directly with customers to ensure their success with Tailscale’s products, helping them get onboarded, driving their long-term adoption, and providing expert technical guidance throughout their journey.
The Production Support Operations Team plays a critical role in delivering the highest level of customer service to Arcadia's clients. As a Production Support Operations Analyst, you will be on the front lines triaging, investigating, and resolving common issues reported by Arcadia customers and internal stakeholders, or escalating more complex issues for further review.
Serve as an integral part of our growing team, focusing on customer satisfaction and retention for large enterprise organizations. Establish yourself as a trusted partner to our enterprise customers throughout their lifecycle with Arpio. You will report to the Head of Customer Success to track customer goals & health, and partner with a Solution Engineer to navigate complex implementations.
This is an excellent opportunity to join SearchStax Cloud team, providing technical support to customers and ensuring the availability and reliability of our search service. This role will help manage and provide support for its search-as-a-service platform and scale it to serve thousands of customers across the world. This is a contract opportunity, and the successful candidate will be required to participate in on-call shifts as part of the role.