Remote Customer service Jobs · AWS

Act as the main technical advisor for strategic clients, helping them maximize value from solutions. Ensure smooth product adoption through expert-level guidance and support. Provide technical support and advanced-level troubleshooting.

As Expert Customer Delivery Manager for hyperscalers (Amazon Web Services, Microsoft Azure, Google Cloud), you will be responsible for the successful implementation of customer projects according to the standard offering modules in the area of hyperscalers. You will work closely with customers to analyze their requirements to find the best fitting offering from our portfolio. Your key responsibilities also include Managing customer setup in our SAP systems.

As a Support Account Manager, you'll handle Federal customers under the Premium Support program, ensuring their success with technical support. You'll be their main contact, working remotely and reporting to the Premium Support Manager. Responsibilities include providing first, second, and third level support, troubleshooting, tracking requests, and organizing meetings with internal teams and customers. You'll need experience in L2 and L3 support and customer-facing consulting.