Act as a point of contact with customers, monitoring incidents to ensure Service Level Agreements are respected.
Document and report unresolved issues to customers and follow up with professionalism.
Collaborate with global team and establish excellent communication channels with QA, SDE, and Incident Manager to ensure excellent customer support.
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands, fostering a culture of integrity, innovation, and impact.
Collect and organize data from various sources, perform data entry, and ensure accuracy.
Support MSC onboarding and CMDB development with ServiceNow reconciliation and updates.
Assist with data quality control, vendor contract reconciliation, and testing for tool sets.
ePlus believes technology is a people business, delivering solutions that make a real difference. The company values collaboration, innovation, and extraordinary results, with a culture that prioritizes respectful communication and work-life balance.
Oversee delivery of services across assigned customer portfolio, ensuring end-to-end contract deliverables.
Proactively manage customer experience, forecast, track, and report on recurring service engagements.
Drive adherence to best practices, manage engineer workloads, and advocate for customers across the organization.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. The company is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score.
Provide expert functional support to the Army Contract Writing System (ACWS) as a Tier 2 Service Desk agent, investigating and resolving incidents.
Triage tickets in ServiceNow, maintain expert knowledge of ACWS and federal contracting, and manage tickets to meet service level objectives.
Communicate with end users empathetically, escalate issues to Tier 3, and contribute to knowledge base articles and continuous improvement.
LMI is a digital solutions provider accelerating government impact with innovation and speed, serving defense, space, healthcare, and energy sectors. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results and driving lasting value.