Remote Customer service Jobs · ITIL

Accountable for managing contract fulfillment with focus on time, quality and cost. Responsible for identifying and managing opportunities in contract related standard/product business. Coordinate service delivery activities between organizational units and supervise their work.

The Director, Customer Support – EMEA will lead and oversee both the Service and Technical Support teams within the EMEA region, driving operational excellence and customer satisfaction. This leader will define and execute the regional support strategy, ensuring exceptional service delivery and a unified, scalable model that aligns with global Customer Support objectives. They will be responsible for regional performance, customer engagement, and cross-functional collaboration.

Take end-to-end accountability for customer service delivery in the international market. Manage service quality and optimize portfolios. Collaborate with top management to drive success.

This role offers the opportunity to become a key technical expert within a collaborative housing support team. You will provide advanced application support, troubleshoot complex issues, and act as a trusted advisor for clients using housing systems. Combining technical problem-solving, customer interaction, and proactive process improvement to ensure high-quality service delivery.

Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost. Responsible for development of offers for contract expansions and simple renewals, as well as for escalation and claim management. Accountable and responsible for E2E execution of standard farming and upselling.

As Expert Customer Delivery Manager for hyperscalers (Amazon Web Services, Microsoft Azure, Google Cloud), you will be responsible for the successful implementation of customer projects according to the standard offering modules in the area of hyperscalers. You will work closely with customers to analyze their requirements to find the best fitting offering from our portfolio. Your key responsibilities also include Managing customer setup in our SAP systems.

As a Principal Application Support Consultant, you are the first point of contact for customers on IT and Business Application related questions. You will provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases. You will progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.

The Manager, Client Experience leads the UK's integrated client-facing operations, combining Technical Support and Client Success functions to deliver exceptional service throughout the client lifecycle. This role drives client satisfaction, retention, and growth by ensuring seamless resolution of technical issues while proactively managing relationships that maximize value realization from Intelerad's medical imaging solutions.