Guide and manage a team of frontline associates in a remote call center environment.
Oversee scheduling, performance metrics, and workforce management to ensure smooth operations.
Collaborate with cross-functional departments to improve the customer experience and support process enhancements.
Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home and building markets.
Respond to calls, emails and common requests for technical 1st level support. Analyse technical problems and provide technical assistance to customers via phone, email or chat. Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.
As a Customer Service Team Member supporting West Government, you will work directly with government and Veterans Affairs (VA) customers providing phone and email support and maintaining record-keeping in accordance with Stryker specifications. The role involves understanding detailed processes, participating in continuous improvement activities, and demonstrating flexibility in responding to rapidly changing situations.
Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better.