Supervisor, Customer Service

As a Customer Service Supervisor, your responsibilities include:

• Coaching and inspiring a team of frontline customer service associates to achieve performance and quality goals.
• Overseeing daily call center operations, including scheduling, workload balancing, and performance tracking.
• Providing guidance and support to the team by answering questions and resolving escalated customer concerns.

Key Skills and Qualifications:

• Possessing 5+ years of experience in a call center environment, including leadership or supervisory experience.
• Demonstrated written and verbal communication skills with the ability to analyze reports and data.
• Proficiency in Microsoft Office tools, including Excel and PowerPoint.

Additional Responsibilities:

• Collaborating with leadership and training teams to enhance efficiency and support associate growth.
• Partnering cross-functionally with internal departments to resolve issues and improve customer experience.
• Managing daily, weekly, and monthly reporting on key metrics, including productivity and KPIs.