Fortune Brands Innovations is an industry-leading home, security and digital products company focused on opportunities within the home, security and commercial building markets. At Fortune Brands, they're building something big, advancing exciting innovations, and delivering trust, dependability, sustainability, and style.
Salary Distribution
5 of 5 jobs
$37,000
Min
$41,000
25th
$44,000
Median
$88,000
75th
$120,000
Max
Benefits Overview
5 of 5 jobs
401(k)
(5)
Medical
(5)
Dental
(4)
Vision
(4)
Product Discounts
(3)
Adoption benefits
(2)
Flexible Time Off
(2)
Flexible time off
(2)
Adoption Assistance
(1)
Adoption Benefits
(1)
Bonus
(1)
PTO
(1)
Product discounts
(1)
Profit Sharing
(1)
Manages inbound calls from consumers to resolve product and technical support issues.
Efficient use of technology to assist consumers with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product.
Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures
Perform timely and accurate order validation that supports approximately $1B in annual sales revenue.
Manage customer-related issues and implement appropriate resolutions through phone, email, and other communication channels, while maintaining customer experience standards.
Utilize technology platforms and systems to efficiently respond to customer needs, including Delivery Ware, shared email platforms, customer portals, and Electronic Data Interchange (EDI).