Remote Customer service Jobs · ERP

Serve as the primary point of contact for a portfolio of Acumatica customers, ensuring their success and satisfaction throughout the customer lifecycle. Drive adoption of Acumatica solutions, helping customers achieve their business goals and maximize ROI. Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and proactive account management.

As a Customer Service Rep, you will work collaboratively with internal partners to provide a best-in-class support for customers across the division. You will onboard new customers and manage day-to-day customer activities such as customer orders, presale inquiries and post-sale transactions to ensure customer satisfaction.

The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask and ensures users can get the most value from the platform. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work, and basic building blocks of customers use data. The role is perfect for strong team players that want to have impact across the company and with customers.

As a Principal Application Support Consultant, you are the first point of contact for customers on IT and Business Application related questions. You will provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases. You will progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.