Serve as the primary point of contact for customers within the Customer Care group, handling issues related to security risk and financial reviews to boost customer retention. Requires 3+ years of experience in merchant services or credit card processing and experience in financial services, payments, or the retail/merchant industry is a must.

The Customer Success Engineering role requires strong organizational skills and an ability to multitask, working directly with users to ensure they get the most value from the platform. The role involves answering questions, understanding API documentation, SaaS tools, and customer data building blocks, and collaborating with various teams across the organization.