Process high-volume customer and service tasks across multiple systems with speed and accuracy.
Enter, update, and validate data in ERP, CRM, and internal tools to ensure correct case fulfillment.
Identify and escalate unclear cases while supporting the customer service team for improved experience.
Bosch Service Solutions provides technology-driven Business Process Outsourcing services for leading companies in automotive, travel, tourism, and telecom sectors. As part of the Bosch Group, they focus on Building and Energy Technologies, fostering a diverse and inclusive culture with long-term stability.
Partner with CSMs to shape customer Success Plans, linking business goals to product adoption and measurable value.
Use deep product knowledge to identify adoption gaps, optimization opportunities, and best-practice pathways across Unit4 solutions.
Guide customers towards scalable, future-ready ways of working by promoting standard functionality and reducing unnecessary complexity.
Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations with over 40 years of heritage. We are an agile, fast-growing company that empowers people with autonomy and a focus on meaningful work.
Lead and unify the post-sale customer experience across INNERGY ERP and Microvellum CAD/CAM.
Own the Customer Success operating system including service model design, tooling, and performance management.
Drive adoption, retention, expansion, and long-term customer value across all products and regions.
INNERGY transforms the woodworking industry with cloud-based ERP software for custom manufacturers. Founded in 2016, they are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving real-world problems.