Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them. Be accountable to drive high usage of Hitachi services within customers by driving the creation and execution of a thorough Adoption Plan. Demonstrate advanced insights and understanding of customer’s business/industry.
We’re seeking a reliable and adaptable Client Support Specialist to join our team. This role involves supporting customer needs through various communication channels, managing incoming orders, and collaborating with internal teams to ensure a smooth customer experience. The ideal candidate is detail-oriented, comfortable working in a dynamic environment, and enjoys problem-solving.
The Technical Support Analyst will provide responsive technical support to Kinaxis' customers, on a global basis in a 24/7 environment, with a focus on resolving customer issues and ensuring their ongoing success with RapidResponse. This role will work as part of a broader team of Analysts in a high volume / impact environment pairing strong technical knowledge with a customer first mindset.
A dynamic and customer-focused individual is needed to join as a Customer Service Representative. This remote role supports both B2B and B2C customers across various product lines. You will handle inquiries, troubleshoot technical issues, process orders, and provide product and warranty support. The ideal candidate is tech-savvy, adaptable, and committed to delivering exceptional service.
You’ll be working closely with the founders and customer team to support our existing customers and will have the unique opportunity to help define Rillet’s product. Serve as the primary point of contact for our customers, after their onboarding and once the initial implementation is finalized. Handle customer inquiries, troubleshoot issues, and ensure timely resolution, interacting with the Product and Engineering teams as needed.