Customer Service Representative

Looking for a dynamic and customer-focused individual to join our team as a Customer Service Representative. This remote role supports both B2B and B2C customers across various product lines – Moen, Master Lock, Larson, Therma-Tru, Fiberon, Yale, August, House of Rohl, Emtek including luxury goods and smart home technologies. You will be assigned a specific product line to handle inquiries, troubleshoot technical issues, process orders, and provide product and warranty support. Key responsibilities include customer interaction and support by managing inbound calls and emails to resolve product, order, and technical support issues, and delivering premium customer experience that promotes positive brand perception. Also includes technical & smart home support by assisting customers with connectivity, WiFi, app, and IoT-related issues. Order & account management includes processing and validating customer orders and collaborating with internal teams to ensure seamless service. Must accurately log customer interactions, product details, and troubleshooting steps. Participate in training, team meetings, and special projects. Stay current with product knowledge, technology trends, and customer service best practices.