Remote Customer service Jobs · Mexico

Handle and filter all incoming maintenance requests through AppFolio. Communicate with vendors to ensure requests are resolved in a timely manner. Communicate with landlords regarding the status of their properties.

Play a key role in helping SMB customers successfully adopt and realize value from the Restaurant365 platform. Deliver impactful customer experiences through both digital programs and personalized engagement. Guide SMB customers through the adoption and onboarding process, ensuring they understand how to use Restaurant365 to achieve their goals.

The Customer Service Representative delivers high-quality customer service to clients via phone, email, and chat. You will develop in-depth knowledge of AssureHire’s background screening software with our training program, giving you extensive product knowledge and understanding of our client base and best practices while working in an exceptional team environment.

You will be responsible for screening new seller applications against and criteria matrix, communicating with prospective sellers about application inquiries, conducting outbound phone calls to convert qualified sellers, and providing feedback to improve the seller onboarding process.

Serve as the first point of contact for potential and existing clients in the environmental restoration and pest control industry. Build strong rapport with clients by communicating with warmth, clarity, and empathy. Understand customer needs and recommend appropriate services ensuring a positive customer experience—all while helping drive sales conversions.

Looking for a Customer Care Support for our Sales team in Mexico. The ideal person will bring experience in B2B customer service, outstanding listening skills, understanding of customer needs and strong interpersonal skills. Responsible for B2B customer management, including after-sales support, loyalty, training and personalized high-quality care.

Ensures the movement of freight by our carriers is coordinated according to our customer’s needs. Manages the customer board by calling carriers to confirm pick up and deliveries. Emails/calls clients when shipments are delivered and tracks and traces merchandise to provide the latest updates quickly. Provides key clients with distinct customer service, daily reports and informs dispatchers if appointments are required.

As a scaled Technical Customer Success Manager (TCSM), you’ll be partnering closely with sales, support, product, and engineering teams to deliver a world class customer experience. You will act as a trusted technical advisor to mid-market customers, strategically engaging with customers to drive onboarding, product adoption, and address technical issues to positively impact customer health. You will serve the primary point of contact for customer’s technical needs throughout the customer lifecycle, ensuring all issues are receiving the proper attention.

As a Customer Support Representative you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers. This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound calls, emails, and chats from our customers and their guests.