Empathize with every aspect of the customer journey and understand customer's needs to help through onboarding. Deliver adoption insights and coach customers to be Voxy product experts. Maintain high customer engagement and partner with Key Account Managers to drive retention, explore upsell opportunities, and translate business needs into new solutions.
Job listings
$2,500–$3,000
USD/year
The Customer Success position at Property Leads is responsible for identifying, managing, and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients, resolve inquiries, and handle complaints promptly. This role will ensure our clients are supported while following company policies.
Troubleshoot technical issues, provide actionable recommendations and solutions, and ensure customer satisfaction. Manage multiple customer conversations in Salesforce Service Cloud, monitor key performance indicators, and gather customer feedback to improve products and processes. Collaborate with teams and maintain accurate documentation, adhering to company policies and procedures.
The Technical Support Analyst will provide responsive technical support to Kinaxis' customers, on a global basis in a 24/7 environment, with a focus on resolving customer issues and ensuring their ongoing success with RapidResponse. This role will work as part of a broader team of Analysts in a high volume / impact environment pairing strong technical knowledge with a customer first mindset.