Senior Customer Success Manager Brazil

Empathize with every aspect of the customer journey/experience, putting customers’ needs first. Understand customer's needs and help through the onboarding process. Deliver adoption/engagement-related insights and readouts of specific customer outcomes in business reviews. Guide and coach customers with dedicated customer success processes. Coach customers to be Voxy product experts and train their teams on Voxy methodology. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. Partner with Key Account Managers to collaborate and communicate to ensure alignment on plans. Explore upsell and expansion opportunities with Key Account Managers to increase Voxy footprint within customers. Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers. Help drive customer references and case studies. Compliance with Voxy's customer management tools to guarantee transparency of Customer Health and Customer Success Indicators. Preparing reports and business reviews to customers to generate visibility of program's performance.