A dynamic and results-oriented Customer Success Analyst is needed to ensure customer satisfaction and retention. Responsibilities include cultivating relationships with clients, resolving issues, identifying upsell opportunities, and using data-driven insights. Candidates should have experience in Customer Success, data analysis, and client management.
Job listings
We are looking for a talented, multi-lingual Product Support Technician who can communicate in English, Spanish and Portuguese to support the rapidly growing customer base. Based in Brazil, you will be the customer’s first point of contact to resolve product issues for customers in your region. This role will have some roster work including nights to ensure 24/7 support to our global customer base.
The Customer Success Manager executes foundational customer success strategies to ensure customer satisfaction, drive product adoption, and help customers achieve their business goals. This role focuses on building and maintaining strong customer relationships, providing proactive support, and driving measurable outcomes such as improved customer health, retention, expansion and satisfaction.