Lead a team of Senior CSMs responsible for the day-to-day customer relationships and success planning, driving product adoption, Segment usage, customer satisfaction, and advocacy. Act as the point of escalation for our largest and most complex customers, forming advisory relationships with our customer champions and executive sponsors. Own the ultimate success of our customers, ensuring full adoption and value realization of the Segment platform.
Enhance sales and profitability by collaborating closely with top-tier growers. Achieve the established sales and market share targets set in the district's comprehensive sales and marketing plan, while following both company and corporate policies and strategies. Focus on Elite Grower clients identified as "Grow and Get" and implement annual business activity plans with selected top-tier growers in cooperation with preferred retail partners using a Customer Link approach.
Ensure customer success for the API product by guiding new customers through onboarding, building strong relationships, and providing excellent support; develop strategies to reduce churn, identify revenue expansion opportunities, and advocate for customer needs to improve product offerings.
As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding them through the setup of their account and connections. Post-set-up, you will have ownership of the customer and follow up regularly to upsell product features and plan. Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system .
As an expert in the CareScout Quality Network, the CareScout Connection Representative plays a crucial role in facilitating connections between care seekers and the providers that best meet their care needs. You will provide person-centric support to customers, identify appropriate care providers, and engage with customers to ignite interest in CareScout service offerings.
As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up, and follow-up on a regular basis to upsell product features and plan. You will onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system, understand customer objectives and provide consultative approach to ensure proper utilisation of Lodgify.
You will be a bilingual (Spanish–English), proactive, and detail-driven Customer Service Representative (B2B) supporting institutional and wholesale clients across Mexico and Latin America; you'll manage daily order operations, client communication, and service excellence for sports clubs, schools, and corporate partners. This role requires a hands-on professional who can coordinate with production and logistics, resolve issues quickly, and maintain strong, long-term relationships.
The Customer Success Manager is responsible for building strong client relationships to drive engagement, retention, and growth. In this role, you’ll address client needs, identify effective solutions, and collaborate cross-functionally to deliver an exceptional customer experience. As a trusted partner to colleges and universities, you’ll help institutions leverage Lightcast’s workforce analytics.
Serve as the primary day-to-day contact for a designated book of clients, managing their insurance needs with minimal oversight. Lead the renewal and remarketing process, coordinating with carriers to secure optimal coverage and pricing. Provide consultative guidance to clients on coverage gaps, policy structures, and strategic insurance decisions.
As a Customer Success Manager at Triple Whale, you will focus on supporting ecommerce stores and/or agency clients to guide our clients to success. This role is fast-paced and high-volume, focused on efficiently supporting a large customer base through scalable channels. You’ll act as a trusted, data-driven consultant — providing guidance on marketing strategy, best practices, and product features.