Remote Customer service Jobs • Negotiation

Empathize with every aspect of the customer journey and understand customer's needs to help through onboarding. Deliver adoption insights and coach customers to be Voxy product experts. Maintain high customer engagement and partner with Key Account Managers to drive retention, explore upsell opportunities, and translate business needs into new solutions.

The Retention Specialist position is an employee home-based role that provides excellent customer service with a focus on building loyalty and creating lasting value-based relationships. The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade or disconnect Cogeco services. The mandate is to maximize all retention and sales opportunities, resolve customer issues and ensure an optimal level of quality customer service in a timely and professional manner.

This role involves servicing auto loan accounts defaulting on the first contractual payment or shortly after origination, typically 3-6 months, acting as an intermediary between customers and dealers to research and resolve concerns, conducting outbound and inbound calls, negotiating payments, performing skip-tracing, initiating repossession efforts, and maintaining satisfactory work efforts on multiple queues.

Finix is seeking a relationship-focused and detail-oriented Customer Delivery Manager to manage Finix’s strategic customer base. The Customer Delivery Manager strives to increase Finix’s long-term value by aligning strategic and key initiatives with those of our Customers and Partners. As a Customer Delivery Manager, you will be responsible for managing the end-to-end delivery of our payment acceptance and payouts solutions to platform clients, ensuring a seamless and successful implementation process.

Handles a book of Commercial Specialty Lines Claims, throughout the entire claim's life cycle. Responsible for conducting investigations, recommending adequate reserves, monitoring, documenting, and settling/closing claims in an expeditious and economical manner within prescribed authority limits for the line of business. Required to go into one of the GRS Claims Offices at least twice a month if residing within a 50 mile radius of certain locations.

As a Customer Success Representative, you'll contribute to providing premier customer care, where your professional development is prioritized. You will provide product and service assistance, resolve issues, manage accounts, provide accurate information, and offer product technical information. You will collaborate with sales and operations and assist with training sessions focused on enhancing soft skills, product knowledge, and system proficiency.

This role involves management of a team of Customer Success Managers responsible for key, major or strategic Wellbeing customers. The team lead will provide the team with mentoring, guidance and support including risk management, strategic planning and problem solving. The incumbent will be responsible for ensuring that key issues are escalated to the Director International Customer Success and other departments as appropriate.

In this role, you will own and manage a portfolio of high-value, complex customers, ensuring they receive maximum value from Vidyard’s offerings, proactively engage with customers, collaborate with account management, and build influential relationships across diverse stakeholders acting as a trusted advisor and advocating for product improvements.

The Call Center Representative is responsible for assisting members with outstanding balances, resolving account issues, recapturing cancelled memberships, and proactively addressing concerns to support member satisfaction and retention. The role emphasizes delivering a positive and professional experience that aligns with the Judgement Free Zone® philosophy.

The Inventory Acquisition Coordinator (IAC) supports the dealer inventory acquisition process for our clients through evaluating vehicle options, facilitating competitive negotiations, and making recommendations based on inventory and pricing in an assigned region. The IAC collaborates with multiple internal departments to ensure a timely, competitive, and seamless experience for the client.