Supervise and coach a remote team of Collections agents through call reviews, live monitoring, and side-by-side sessions.
Stay visible and available throughout the workday to handle escalations and model effective negotiation and de-escalation techniques.
Use performance data and direct observation to identify trends and build tailored coaching plans that drive measurable improvement.
Mission Lane is a purpose-driven fintech company combining data, technology, and service to help people on the path to financial success. With over four million customers and backed by leading investors, the company fosters a culture of empathy, collaboration, and respect.
Manage a book of accounts, drive renewals and expansions, and lead negotiation conversations.
Mentor junior team members and contribute to team strategy and process development.
Leverage data and CRM tools to inform client strategy and maintain accurate pipeline forecasting.
Committee for Children is a social enterprise dedicated to advancing children's well-being through developing essential human skills, best known for the Second Step® programs. They offer comprehensive benefits and foster an equitable, inclusive workplace culture with a focus on employee growth.
Lead strategic recovery efforts for delinquent customers through negotiations and action plans.
Investigate causes of delinquency and develop consultative churn-reversal strategies.
Analyze customer behavior and collaborate with cross-functional teams to reduce churn.
The partner company is a technology-focused organization, likely in the SaaS space, dedicated to customer success and revenue recovery. The company size and culture are not specified in the posting.
Conduct outbound confirmation calls and follow-up emails with vendors to verify job completions daily.
Obtain and upload before-and-after photos for junk removal jobs via Odoo.
Update job details, completion statuses, and supporting documentation in Docket and internal systems.
The company is a fast-growing waste and recycling management firm based in Michigan, serving major clients like Walmart and Costco. They have been operating for over six years and are expanding their operations support team.
Oversee and maintain all aspects of the client relationship.
Serve as main point-of-contact for client inquiries and concerns.
Provide monthly business review for client on trends, SLAs, etc.
LoanCare is a full-service mortgage loan subservicer that delivers excellence to banks, credit unions, and homeowners. Backed by the strength of a Fortune 500 company, it offers a career foundation built on integrity, innovation, and collaboration.
Research vehicle values and negotiate equitable total loss settlements with excellent customer service.
Review DMV reports, confirm title status, and manage document transfers to ensure accurate claims resolution.
Stay updated on industry trends, maintain comprehensive documentation, and respond to correspondence timely.
Mercury Insurance helps people reduce risk and overcome unexpected events through insurance and claims services. With over 60 years of experience, the company fosters a culture of growth, collaboration, and inclusivity.
Manage high volume inbound and outbound calls to address customers with delinquent loan payments.
Negotiate and execute effective payment arrangements to bring overdue accounts current.
Resolve customer concerns and complex issues related to late payments with professionalism and empathy.
Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered platform. The company serves non-prime consumers and businesses and is committed to an inclusive culture where employees can thrive.
Manage a caseload of post-payment Workers' Compensation bills, including disputes and negotiations.
Conduct proactive outreach to medical providers to resolve disputes and negotiate reductions.
Ensure compliance with state-specific regulations and maintain productivity standards.
Reliant Health Partners is an innovative medical claims repricing service provider that helps employers achieve maximum health plan savings with tailored services. The company values diversity and inclusion, fostering a collaborative environment as an equal opportunity employer.
Manage a caseload of General Liability claims including construction defect exposures.
Investigate, evaluate, negotiate, and resolve claims while collaborating with stakeholders.
Ensure compliance with state regulations and maintain accurate documentation.
Cottingham & Butler Claims Services provides claims handling services for insurance clients. They are a growth-oriented company with a culture of continuous improvement and a focus on employee development.
Collaborates in reviewing and evaluating delinquent accounts for collections opportunities while advising customers on payment strategies.
Handles incoming calls professionally, probes to understand customer needs, and executes loss mitigation processes for non-performing accounts.
Develops action plans to maximize recovery, utilizes strong negotiation skills, and maintains knowledge of collections strategies and regulations.
BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. They provide personal and commercial banking, wealth management, and investment services to more than 12 million customers, and as the 8th largest bank in North America by assets, they foster an inclusive culture where employees are valued and heard.