Enterprise Customer Success Manager

Own and manage a portfolio of high-value, complex enterprise customers, acting as their strategic business partner while proactively addressing at-risk customers, mitigating churn by engaging with them at critical points in the customer lifecycle. Collaborate with cross-functional account teams to drive customer engagement and ensure value realization, and build and maintain influential relationships with customers with highly complex use cases, from end users to executive sponsors. Actively monitor adoption, analyze data/metrics/industry trends, and develop strategies that maximize the value customers derive from Vidyard.