Own and lead a high-value enterprise account, driving adoption, renewal, and expansion.
Build trusted strategic relationships across complex organizations and stakeholders.
Analyze customer usage data to improve engagement, retention, and growth.
The company provides an innovative SaaS and Generative AI platform for creative and advertising teams. It is a collaborative, fast-moving environment focused on the responsible use of AI and scalable customer success practices.
Own a high-volume renewal portfolio for CaptivateIQ's Velocity segment, driving timely renewals and proactive risk management.
Partner cross-functionally with Customer Success, Sales, Finance, Legal, and Support to resolve blockers and maintain accurate forecasts.
Identify churn risk early, articulate value to transactional customers, and support save motions to improve retention.
CaptivateIQ is a SaaS company that provides a commission and incentive compensation management platform. It is a growing company with a collaborative, fast-paced culture focused on customer success and operational excellence.
Build and maintain strong client relationships, serving as the primary contact for inquiries and escalations.
Develop and execute customer success plans, monitor health, and identify growth opportunities.
Track key metrics like satisfaction and retention, gathering feedback for product improvement.
Dozuki is a leading software company specializing in connected worker software for faster, better and safer manufacturing. As a company, they offer a collaborative and supportive work environment with opportunities for professional development.
Serve as the first point of contact and primary owner of the customer support experience, investigating technical challenges and delivering timely solutions.
Develop deep expertise in SchoolMint's products, troubleshoot issues within Tier 1 scope, and coordinate escalations with Tier 2 and 3.
Identify recurring issues, documentation gaps, and process improvements to strengthen products and support operations.
SchoolMint provides a platform to help schools attract, enroll, and retain students. The company serves over 16,000 schools and organizations, and its culture is grounded in values like 'No Jerks, Period' and 'We, Not Me'.
Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle.
Understand customer pain points and strategic objectives and how they can be solved with Cyara’s technology.
Build adoption and value plans with customers to set a long-term vision for success and growth.
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless, reliable interactions across voice, digital, and AI channels. They foster a culture of curiosity, collaboration, and continuous learning with a global team.
Lead and develop a regional Technical Account Management team across APAC, setting objectives and driving performance.
Build trusted relationships with strategic customers, providing technical guidance and driving adoption of Trustonic solutions.
Translate customer requirements into product roadmap opportunities and resolve complex technical challenges through cross-team collaboration.
Trustonic provides smartphone locking technology enabling global access to devices and digital finance. They partner with carriers and retailers across 30+ countries and foster an inclusive, flexible culture that values diversity and equal opportunities.
Lead customer relationships and technical support for Trustonic solutions across APAC.
Take ownership of complex issues, coordinate internal teams, and drive resolution.
Understand customer roadmaps, influence product direction, and support adoption and growth.
Trustonic makes smartphones affordable by providing secure device locking technology for carriers, retailers, and financiers across 30+ countries. With a diverse, inclusive culture and a focus on doing the right thing, they value flexibility and teamwork in a fast-paced global environment.
Provide technical support to customers through email, chat, and other support channels
Investigate and resolve issues related to dashboards, reports, data, integrations, and product functionality
Guide customers through product configuration and troubleshooting in a clear, practical way
CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from data. They offer a remote-first working environment and professional development opportunities.
Manage a portfolio of strategic enterprise customers as the primary Customer Success contact, driving adoption and value realization.
Build relationships with executive stakeholders, lead success planning, and identify expansion opportunities aligned with customer goals.
Partner with cross-functional teams to execute customer success initiatives and maintain accurate account health data in CRM platforms.
Varicent provides cutting-edge SaaS solutions for Sales Performance Management, empowering revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is a market leader trusted by global industry leaders like T-Mobile and ServiceNow, fostering a diverse, collaborative, and innovative team.
Serve as primary point of contact for support escalations and critical situations.
Lead regular service reviews and operational discussions to ensure alignment on priorities.
Develop trusted relationships with customer stakeholders and advocate for customer needs.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains. With over 2,000 employees worldwide, the company has won several Top Employer awards and fosters an innovative, market-leading culture.