Remote Customer service Jobs • SaaS

As a Customer Success Manager, you will be the go-to resource for top-tier customers to ensure successful product adoption and retention. This role entails handling clients onboarding, clients retention, and success planning. We are seeking someone who can ensure that our clients receive a great experience while working with us.

As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.

Nurture relationships with the client base at scale, ensuring they receive significant value from our products. This role involves a mix of relationship management, strategic account oversight, and direct support to enhance client satisfaction and retention. Responsibilities include client relationship management, ROI optimization, account reviews, and identifying upsell opportunities.

As a Restaurant Support Managers you are committed to providing exceptional customer service with the goal of retaining and growing our client base. You’ll efficiently manage and respond to a variety of questions and issues that may require troubleshooting, researching or collaborating with the team while you listen and reassure our clients. You will provide exceptional and timely inbound customer support via phone and email.

This fully remote Customer Success Director role involves overseeing the Sales Closer Team and working closely with all teams to ensure the success of partners and continued success of Wishpond Technologies Ltd. Responsibilities include aligning customer success goals with company strategy, designing and executing customer success strategies, and driving customer value realization.

Serve as a trusted advisor to strategic and enterprise Fintech and Financial Institution clients. This high-visibility role directly impacts revenue growth, customer satisfaction, and the long-term success of Truv’s client base by maximizing utilization of Truv.

The Vice President of Customer Success is accountable for driving adoption, retention, and Net Revenue Retention (NRR) by leading a high-performing, strategically aligned Customer Success organization. This role is central to how MagicSchool delivers value to customers, ensuring that every engagement drives measurable outcomes, expansion opportunities, and long-term loyalty.

The role owns the relationship from kickoff to renewal, ensuring each series launches on schedule, meets audience-growth targets, and delivers measurable thought-leadership value. Success hinges on proactive communication, deft project orchestration, and an ability to translate storytelling goals into a clear production cadence.

Shape the future of Postgres by helping customers adopt faster, grow faster, and stay longer. As a Customer Success Manager, you’ll own a portfolio of high-impact accounts and play a direct role in revenue retention, expansion, and customer advocacy. Diagnose risk, map success plans, deepen multithreaded relationships, and help push what great CS looks like; powered by AI, driven by data, and always human.

As Head of Customer Success, you will lead Highspot’s Customer Success organization, shaping the vision, strategy, and execution that ensures our customers achieve maximum value from our platform. This high-impact, executive role spans all customer segments owning the global CSM team and driving our post-sales engagement, adoption, and expansion strategy. You will be responsible for scaling and developing a world-class Customer Success organization, fostering strong customer partnerships.