Remote Customer service Jobs • SaaS

As a Customer Success Manager, you are the front line in enabling everyone on the planet access to financial markets. You’ll work with our partners (customers) from contract signature through renewal, ensuring they have a positive experience leading to successful outcomes. This role supports Alpaca’s B2B offerings -- you will help customers to launch US securities and crypto trading apps around the world.

Lead the customer success team at insightsoftware, driving customer satisfaction and retention by developing and implementing effective strategies. Manage customer success professionals, providing mentorship and support to ensure exceptional service. The ideal candidate will have a strong background in customer success, excellent leadership skills, and a passion for building lasting customer relationships.

Leads and inspires a team of Customer Success Managers, fostering their professional growth and empowering them to deliver exceptional customer onboarding, retention, and expansion. This role is crucial for cultivating strong customer relationships, driving strategic growth, and ensuring a world-class DISCO customer experience.

We're looking for a Customer Success Specialist who enjoys helping people, communicates clearly and kindly, and can turn confusion into clarity. This role requires you to be a guide, a problem-solver, and advocate for the user experience, impacting how people experience and succeed with our product.

As a Client Success Specialist, you'll guide new clients through the onboarding process for our unemployment management services—from initial setup to full implementation. We are looking for experience communicating the value of the product and its features to customers, attention to detail, and an enthusiastic approach to client relationships. You'll report directly to the Director of Provisioning.

Help propel the growth of Search Atlas as an SEO Customer Support Specialist. Responsibilities include testing product categories, communicating with clients to solve problems, developing testing processes, leading product demos, and discussing product issues with the team. Adapting to the role as needed.

As a key role on the Customer Success Team, you will support our clients in their digital training strategy through the 360Learning platform. You will lead the setup and support for clients across our North American markets during the launch of their new collaborative learning software. Your main goals will be to ensure the renewal of contracts and the business impact of our solution is in line with the clients’ business objectives.

Join the K12 Success Team as a Customer Success Manager (CSM) to increase student access to Daybreak’s evidence-based mental health care. This remote role involves project management, product onboarding, and educator enablement, helping school staff adopt and engage with our services across 50+ partner school districts. You’ll lead district program launches, provide technical support, conduct school staff trainings, and drive adoption across schools.

Deliver an exceptional customer experience by troubleshooting and analyzing customer requests to provide them with thorough assistance via email, live chat, or phone calls. You will collaborate with Product, Development, and Account Management to resolve and escalate issues, gather feedback, and QA new features. You’ll educate and empower our customers to become more comfortable using the platform.

As a Customer Success Business Partner, you will manage a portfolio of customers, driving adoption, expansion, retention, and ROI. Serve as a trusted advisor, helping customers achieve objectives and transform processes using Anaplan. You will also identify customer pain points and guide them on how Anaplan can address their specific needs, leading Quarterly Success Reviews and expanding Anaplan.