The Principal Customer Success Executive owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. This role consults with senior customer stakeholders to derive value from our platforms. The role drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer’s platform and capability are ready for expansion.
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Own the customer relationship and ensure a successful deployment of Samsara's solution. Work cross-functionally alongside Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast-growing company. Requires customer-facing communication skills, the ability to quickly understand a customer's business, and comfort in explaining technology products.