Position yourself as the subject matter expert on software business growth through the effective use of technology by implementing software best practices. Develop implementation plans, manage software integration, and ensure customer adoption. Follow up with accounts to ensure successful implementation and assist with educational webinars. Focus on improving onboarding delivery.

As a member of our Solutions team, you'll be the owner of ongoing consultative relationships with our most important clients, playing the role of quarterback for pre-sales, implementations, and ongoing optimization. You will provide strategic direction to clients and create reports showcasing KPI improvements.

The CSM will retain Enterprise accounts (B2B) by ensuring continuous communication and relentless support, onboarding new Enterprise customers, developing customer accounts by driving product usage and increasing user base, and translating customer feedback into product requirements. This role requires analytical, consulting and advisory skills.

The Implementation Services Manager will delight customers by delivering winning strategies and solutions, working with mid-market organizations and large enterprises, especially in Financial Services and Healthcare, focusing on GRC activities. You will own new customer onboardings and implementations end-to-end, including kickoff, process design, build, training, and rollout.