Manage the day-to-day performance of the customer-facing AI agent (Fin) and ensure quality-adjusted automation rates improve month over month.
Own the Help Center content end-to-end, including taxonomy, article templates, and AI-retrieval writing standards.
Operate the content flywheel that turns every wrong or missing AI answer into a published fix.
15Five is an AI-powered performance management platform built for business impact. It is a high-performance, high-purpose remote startup with a focus on high standards and high support.
Own the Commercial Success function for Mid-Market and SMB, setting strategy for retention, net GPV growth, and NPS.
Lead, coach, and develop a team of CSMs, driving execution on renewals, at-risk accounts, and expansion.
Build an AI-powered success model and use AI daily to drive operational efficiency and customer engagement.
Wrapbook is an AI platform for production finance, enabling finance teams to manage payroll, spend, and accounting for film and TV productions. Trusted by teams at Netflix and Paramount, the company is backed by major investors and has a team of 350+ using AI to transform finance and empower teams.
Drive customer health and retention by developing situational awareness and standardized best practices across the lifecycle.
Implement and manage customer success software like Salesforce and Gainsight to optimize operations.
Define KPIs and dashboards to proactively manage retention, expansion, and customer risk.
SOCi is the leader in AI-powered marketing solutions for multi-location businesses, automating local marketing with an AI digital workforce. Trusted by nearly 1,000 top brands, SOCi has a fast-paced, collaborative culture with a global remote team.
Lead, coach, and develop the ANZ Customer Success team, setting clear expectations for outcomes and growth.
Drive adoption, retention, and expansion by guiding the team in structured customer reviews and engagement plans.
Partner with Sales, Implementation, Support, and Product to improve onboarding, adoption, and customer advocacy.
Granicus builds cloud-based digital solutions for government, enabling stronger relationships between agencies and residents. With 5,500 government clients and 300 million citizen subscribers, the company has been on the GovTech 100 list and recognized as a best place to work.
Lead day-to-day CX operations across U.S. and EU for Primal Harvest.
Manage internal support team, BPO vendors, and AI-enabled tools to improve retention.
Analyze customer feedback and metrics to drive continuous improvement.
Primal Harvest is a leading holistic wellness brand offering natural supplements for immunity, gut health, sleep, and joint care. Founded in 2018, the DTC company has international hubs in Miami and Cologne and focuses on transparency and customer trust.