Build and maintain strong customer relationships to drive strategic account management and improve Net Dollar Retention (NDR).
Guide customers in optimizing the analytics platform using SQL, data visualization, and deep business intelligence expertise.
Serve as a customer advocate to the product team and develop success plans aligning platform capabilities with business goals.
Sigma Computing is the AI apps and analytics platform connected to the cloud data warehouse, providing tools to build intelligent, production-ready AI apps that accelerate and automate operational workflows. The company has announced a $200M Series D financing round, is an equal opportunity employer, and maintains in-office environments in SF, NYC, and London.
Establish and lead the global Customer Health Center of Excellence, defining strategy, frameworks, and governance models.
Lead global customer journey mapping and own the Voice of Customer strategy to deliver executive insights on trends and risks.
Build globally consistent customer health playbooks and risk management resources, partnering with cross-functional teams to drive adoption and process improvement.
Bazaarvoice creates smart shopping experiences by connecting thousands of brands and retailers with billions of consumers through its global network and enterprise technology. The company is a certified Great Place to Work in multiple countries, with a culture focused on transparency, customer-centricity, and innovation.
Provide oversight of client account management team with a focus on member and client satisfaction.
Maintain regular contact with clients, client representatives, and other internal members of the account team.
Lead, coach and mentor team of Client Success Strategic Partners.
AffirmedRx aims to improve healthcare outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. They are committed to making pharmacy benefits easy to understand and accessible, leading with clinical approaches and utilizing technology.
Own and iterate DroneDeploy Academy for HV and Scaled segments.
Build and maintain scalable enablement assets that GTM teams can run without live SE support.
Partner with Renewals leadership and managers to standardize health checks, QBR/EBR narratives, and expansion plays.
DroneDeploy empowers field teams with robotics and AI providing a reality capture platform. They have been recognized as a Best Place to Work in the SF Bay Area and named one of America’s Great Places to Work with a mostly remote-first culture rooted in innovation and impact.