Join PolicyFly as a Customer Success Associate, delivering a best-in-class experience to clients and their insurance agents. Responsibilities include understanding customer configurations, documenting user-experience, exploring support workflows, managing customer meetings, and more to drive success and growth on the platform.

We are looking for a dynamic and detail-oriented aspiring sales operations professional to join the team as a Customer Service Analyst, proactively managing customer orders by tracking POs from receipt to delivery, identifying at risk orders , and providing quick and clear communication.

Support mods to ensure their communities can succeed by building scalable processes and using excellent communication skills; deliver exceptional community support, nurture relationships, drive innovation of our processes, and continuously improve products/services within our communities.

The Manager will oversee a team responsible for delivering exceptional community support, nurturing relationships, driving innovation of our operations and tool stack, and continuously improving products/services within our community. They will develop strategy, set goals, measure effectiveness, and collaborate with various teams to advocate for mod needs and champion their interests.

Lead a support team within one of Europe’s fastest-growing tech companies. Manage the support team and inspire a high-quality standard of service provided to customers and partners. Analyze and optimize incoming requests, translating them to actions and improvements. Recruit, mentor, and manage team members, providing performance feedback and ensuring motivation.

Provide top-tier service by delivering fast, accurate, and effective solutions to Billing customers, resolving technical issues regarding billing and claims processing, guiding customers on best practices for revenue cycle management, and ensuring compliance with HIPAA regulations.

Support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients' business outcomes. Guide customers on a strategic journey of success. Provide excellent service so that our customers can deliver exceptional civic and citizen experiences in our communities.