LeafLink is seeking a Customer Success Manager to join their growing team. You will work directly with top customers on both the Brand and Retail side to guide our customers’ success on LeafLink through the adoption of our marketplace and financial service solutions. We’re looking for an experienced Customer Success Manager who has a consultative approach to customer engagement.
Ensure assigned customer base derives value from our products by leveraging digital communication channels and self-service resources. Minimize churn and maximize customer retention in a scalable and efficient manner. Drive product adoption, utilization, and expansion opportunities using customer data and analytics to monitor utilization and customer health, identify patterns hindering adoption.
Granicus is seeking a Customer Success Consultant to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients' business outcomes. As a committed client navigator you will be guiding customers on a strategic journey of success. Strong candidates will have experience in nurturing clients in an agency, public-sector or software organization.
This Customer Experience & Success Manager role involves helping customers succeed and feel supported at every step of their journey with PeakMetrics. Impact will come from relationship-building, active listening, and thoughtful coordination across teams to ensure each customer feels successful and confident using PeakMetrics.
Drive the success of Procore’s Enterprise customers. Serve as the product champion of Procore and as a subject matter expert. Help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide. Provide clients with important recommendations on how to maximize the value of their Procore technology, and what other products they can benefit from. Partner closely cross-functionally with Sales, PS, Support, Product and Marketing.
Lead and scale a high-performing team focused on delivering a world-class, end-to-end journey for home buyers and sellers. You’ll oversee both our Home Concierge and Customer Success teams, ensuring clients are engaged, matched with the right agent, and supported throughout their experience. This role combines operational leadership, frontline team development, and data-driven decision-making to drive conversion and customer satisfaction.
The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients' business outcomes. As a consultant, you will act as a powerful client advocate, providing exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in their communities.
The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients' business outcomes. You will act as a powerful client advocate, providing exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in their communities.
Actively interact with the community through various platforms to help community members answer questions. Manage and build upon relationships with partners. Collect and analyze community feedback to provide actionable insights to internal teams. Work closely with marketing, product, and support teams to deploy cross-functional community initiatives.