Maven Clinic is seeking a transformational SVP of Client Success to architect and lead a world-class customer organization. The role involves championing a culture of customer-centricity, transparency, and continuous improvement across employers, health plans, and channel partners. The role is accountable for the entire client value lifecycle, including onboarding, adoption, outcomes realization, renewal, expansion and advocacy across all customers and partners.
Architect Maven’s Client Success strategy and organization
Drive world-class NRR through proactive engagement and measurable value delivery
Build and scale a high-performing client-success organization
Maven Clinic is seeking a transformational SVP of Client Success to architect and lead a world-class customer organization. The role involves championing a culture of customer-centricity, transparency, and continuous improvement across employers, health plans, and channel partners. The role is accountable for the entire client value lifecycle, including onboarding, adoption, outcomes realization, renewal, expansion and advocacy across all customers and partners.
Architect Maven’s Client Success strategy and organization
Drive world-class NRR through proactive engagement and measurable value delivery
Build and scale a high-performing client-success organization
As a Customer Success Manager, you will be the main point of contact for providing guidance to our strategic customers. You will work with them to outline their key performance metrics and assist them in utilizing our platform to optimize their workflow, and help them reach their digital marketing goals. You will be a keen problem solver who can think quickly on their feet and diagnose customer issues. CSMs have consistently proven to be self-starters.
Lead the transformation of NerdWallet’s customer support through AI, redesigning how we resolve customer issues, scale service, and improve satisfaction. Oversee both the strategic vision and day-to-day operations of our customer support organization, guiding it through a period of innovation and growth. Set direction and empower a talented group of customer service professionals and technical specialists to redefine how we deliver support.
Join our growing team at Building Swell, where you'll have autonomy to drive the company to new heights. As a Customer Success Intern, you’ll be responsible for ongoing customer support and driving customer success for Building Swell products and features. You will serve as the go-to authority for customers, guiding them through their journey with Building Swell products, developing and maintaining customer relationships, collaborating with engineering, design, and marketing, and using data to drive customer success.