Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them. Be accountable to drive high usage of Hitachi services within customers by driving the creation and execution of a thorough Adoption Plan. Demonstrate advanced insights and understanding of customer’s business/industry.
Join Runway's fast-moving team of product experts, creators, and engineers to redefine what's possible with generative content. You will serve as the primary point of contact for customers while architecting use cases and solutions to drive value and growth. Ensuring our customers achieve maximum value from Runway while fostering long-term partnerships, you will drive that growth by thinking from first principles, navigating ambiguity, and turning complex technical challenges into customer success stories that reshape entire industries.
As a Customer Success Business Partner, you will manage a portfolio of customers, driving adoption, expansion, retention, and ROI. Serve as a trusted advisor, helping customers achieve objectives and transform processes using Anaplan. You will also identify customer pain points and guide them on how Anaplan can address their specific needs, leading Quarterly Success Reviews and expanding Anaplan.
Manage a large book of SaaS customers using digital engagement, automation, and data-driven strategies. This role focuses on delivering value at scale – ensuring product adoption, driving retention, and uncovering growth opportunities – while maximizing efficiency and customer experience. Partner closely with Customer Marketing, Product, and Operations to support thousands of users through lifecycle programs and tech-touch engagement.
As the Head of Support at Cresta, you are a people-first, strategy-driven leader responsible for building and scaling a global 24x7 support function. You oversee operations for high-impact and ensure seamless customer experiences, and empower your team with the tools, training, and processes they need to thrive.
Perform quality control reviews of complaint cases, provide feedback to agents, and help refine complaint processes. You'll conduct QC reviews across Consumer Complaints, Regulatory Complaints, and Litigation Support investigations. This role requires independence, the ability to manage multiple priorities, and a commitment to continuous improvement through feedback.
Looking for a strategic, data-driven, and operationally minded Director of Support to lead and scale our front-line support organization. You’ll play a critical role in improving the customer experience, overseeing day-to-day service operations, and partnering with BPOs and internal teams to maintain world-class quality and efficiency as we grow. This role is ideal for an exceptional leader with deep experience in customer support operations.
The Customer Success Manager will play a key role in driving Customer Success, optimisation, and upselling of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business. Own overall relationships with assigned customers, which include: Increasing adoption, ensuring retention, and delivering satisfaction. Manage customer life cycle & account management – from Sales Handover, Oversee & Ensure Timely Deployment, Consistent Engagement there-on building a Relationship.