Customer Success Manager

Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them. Be accountable to drive high usage of Hitachi services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan. Demonstrate advanced insights and understanding of customer’s business/industry and challenge the way a customer views both their business and processes. Build/maintain rapid channel of communication to customer in case of online service-related issues and events. Represent the “Voice of the Customer”, specifically key business decision makers, within Hitachi. Previous experience as a Project Manager or lead Customer Management role and experience in Manufacturing or Retail industry are helpful.