This leader will oversee the guest-facing service team and virtual property operations team, setting strategy and driving improvements in guest satisfaction, efficiency, and property quality. The leader will also bring experience managing adjacent virtual service functions, including Trust and Safety. This is a fast-moving role at a growing company.
In this role, you will spend a lot of time working directly with customers and on projects that make the work that we do better. Ashby’s product encompasses a wide breadth, and is quite complex. You can expect to work on tickets requiring complex integration troubleshooting, to providing customers with detailed workflow instructions. You will also spend time on projects that make the work that we do better.
As a Service Design Specialist, you’ll play a pivotal role in revolutionizing customer support by designing, implementing, and refining AI-powered service experiences across the customer journey. You'll map support journeys, architect operationally robust workflows, and optimize interactions at every touchpoint. This role involves partnering cross-functionally with various teams to identify automation opportunities, drive continuous improvement, and embed service design into larger business transformation initiatives.
Kalibri is seeking a proactive and process-minded Customer Support Manager to lead and evolve our support team during a critical period of growth. The Customer Support Manager will oversee a team of Customer Support Representatives, refine support operations, and drive initiatives that improve response efficiency, automation, and the overall customer experience.
Seeking a Process and Solutions Specialist (Customer Support) to optimize customer support processes and implement innovative solutions. This role champions the voice of the remote customer, ensuring convenience and service quality. Focus is on improving process efficiency and increasing satisfaction through the successful implementation of scalable solutions across retail operations.
Anima is seeking a dedicated Customer Support Operations Lead to be the backbone of the customer experience, ensuring every user interaction is fast, empathetic, and effective. You will have full ownership over how the support organisation operates, from designing automations and processes, to building SOPs, workflows, and eventually leading and scaling a team. You'll spend your time leading Anima's support desk, talking to customers via chat, email, and video calls, solving problems, and ensuring nothing slips through the cracks.