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Accountabilities:
- Own, manage, and optimize AI-powered support tools including chatbots, agent copilots, and knowledge systems.
- Monitor performance, adoption, and effectiveness of AI solutions using defined KPIs and operational reporting.
- Identify repetitive support tasks and design AI-driven automations to reduce manual workload.
Requirements:
- 1–2 years of experience in customer support or support operations, ideally in financial services.
- Experience with AI tools, chatbots, automation platforms, or prompt engineering concepts.
- Strong analytical skills and ability to interpret data into actionable improvements.
Benefits:
- Competitive salary and stock options.
- Health and wellness benefits.
- Remote-first work environment with global team collaboration.
Not Specified
The partner company is a technology-driven organization specializing in AI-powered support solutions for financial services. It operates as a remote-first, global team with a culture focused on innovation and collaboration.