VP, Global Support & Technical Success
Remote regions
USBenefits
Unlimited PTO
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Key Responsibilities:
- Own the full customer support lifecycle, driving CSAT and resolution efficiency through AI.
- Lead regional support teams across US, Europe, and Hyderabad, fostering a customer-centric culture.
- Partner with Product and Engineering to resolve recurring issues at the cohort level.
What We're Looking For:
- 10–15 years in support or technical services leadership in a global B2B SaaS environment.
- Proven track record scaling AI-powered support operations and managing cross-functional SLOs.
- Strong data orientation for building dashboards and translating metrics into strategic decisions.
Compensation and Benefits:
- Annual base salary range of $225,000–$255,000 USD plus bonus and equity.
- Flexible PTO, fully covered medical premiums, dental, vision, and 401(k) plan.
- Additional perks include a $10,000 lifetime fertility stipend and quarterly Recharge Holidays.
Gainsight
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. With over 2,000 customers and a culture focused on innovation and human-first values, the company builds solutions for customer success, product experience, and community.