This is a full-time virtual Customer Support contractor position in Mexico. You will be working with English-speaking and Spanish-speaking customers in the USA and Canada. We’re looking for team players who bring a desire to have an impact on the organization and are ready to grow into upper-level positions quickly.
Job listings
$86,000–$129,000
USD/year
US
Unlimited PTO
This Technical Support Specialist role is a great opportunity to come in early and make a large impact. You will be responsible for managing and building a new technical support function, maintaining a customer and product-centric focus. You're expected to deconstruct complex technical problems and build scalable solutions for enterprise customers, identifying bugs/limitations, incident investigation, facilitating service requests, and escalating appropriately.
$62,400–$71,632
USD/year
In this fully remote role, you’ll collaborate with colleagues worldwide to ensure customers can use their YubiKeys confidently across hundreds of services. Every interaction is an opportunity to protect digital identities, make online security effortless, and turn customers into enthusiastic promoters of Yubico. Becoming a Yubico product expert is central to this role.
$10,200–$10,200
USD/year
The Worker Operations team owns every part of the worker journey, keeping our marketplace reliable, high-performing, and built on trust. We’re looking for experienced customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually lead teams of their own. If you’re driven, sharp, and not afraid to grow from the ground up, we want you.
Unlimited PTO
Phantom is seeking a Customer Support Specialist to deliver fast, empathetic Level 1 live chat support for debit cards and banking. You’ll be the first touch for customers—resolving common issues, triaging edge cases, and escalating clearly when needed. This role is ideal for someone with experience in a high‑quality financial services support environment.
$60,000–$100,000
USD/year
Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk. Troubleshoot user-reported issues, escalate bugs to product/engineering, and follow through on resolution. Translate user feedback into actionable insights to improve product usability. Based in ET or CT time zones.
$70,000–$85,000
USD/year
US
4w PTO
As a Technical Support Engineer at Sona, you’ll be responsible for becoming a true product and technical expert, ensuring our customers receive the highest level of service, and acting as a liaison between Support and Development teams. As the first Technical Support Engineer in North America, the candidate will work closely with support members in the UK and play a strong part in growing the USA branch of the team.
As a Customer Support Agent, you will be responsible for the daily customer service needs of insurance clients, leveraging your skills to achieve outstanding results. The role involves delivering a white-glove experience to customers seeking consumer insurance products through phone, email, and chat.
Lead the evolution of our Support function, enhancing infrastructure, people operations, and customer touch points. You’ll own our in-app support experience, develop systems to scale, and empower our team to deliver fast, thoughtful, and reliable support to the performing arts educators who rely on Opus1 every day.
$34,320–$40,560
USD/year
Join the team powering the backbone of America. As part of the Customer Support team, you'll be available 24/7/365 to provide support when it matters most. You'll solve problems, drive growth, and help customers succeed, fueling their success with a strong phone presence, real-time problem solving, and exceptional customer service in a high-volume environment.