Remote Customer service Jobs • Zendesk

Empathize with every aspect of the customer journey and understand customer's needs to help through onboarding. Deliver adoption insights and coach customers to be Voxy product experts. Maintain high customer engagement and partner with Key Account Managers to drive retention, explore upsell opportunities, and translate business needs into new solutions.

Lead the design and execution of initiatives that enhance how learners and enterprise clients interact with our e-learning platforms. Serve as the voice of the customer across the organization—bringing insights, empathy, and action to every interaction. Your leadership will be pivotal in driving satisfaction, platform adoption, and long-term user value.

You’ll be the first line of support for Conversica customers. Provide outstanding service, guided troubleshooting, and a clear, confident voice when customers need help. Triage support tickets, assist with product navigation and account updates, and collaborate with Tier 2 Support Engineers and cross-functional teams. If you're energized by helping others, curious about how software works, and looking to build hands-on experience in the SaaS world, this could be a great fit.

ClearView CRM is seeking a Technical Client Success Specialist to manage a portfolio of nonprofit clients, providing expert guidance and strategic account management. You will educate clients on ClearView CRM’s robust feature set and support customized environments. As part of a fully remote team, you will work in a fast-paced environment that requires strong multitasking abilities.

This role is an unprecedented opportunity to have an immense impact on our industry leading Client Success Team. The expectation of this role is that you split your time between assisting our clients via our email support channel and supporting data migration efforts and quickly establish yourself as a key contributor within 3-6 months.

Help customers solve critical issues with using Four’s services by displaying empathy and building rapport with customers. Consistently have an eye toward improving the experience for our customers. Be Four’s ears for customer issues and suggestions, and a voice for Four by delivering a world-class customer service experience.

As Global Head of Support, you’ll lead a globally distributed team across EMEA and North America, scaling support in line with the company’s growth. You’ll own the global support strategy, optimize team structure and operations, and drive continuous improvement in the customer experience. The role involves leading the rollout of AI-driven tools and automation to increase efficiency and improve customer satisfaction. Collaboration with Product, Engineering, Customer Success, and Enablement is key.

Empower is seeking a Customer Support Lead to own our day-to-day frontline operations across all customer-facing channels - including voice, email, social, and new verticals as we scale. This is a hands-on leadership role responsible for optimizing agent performance, partnering cross-functionally on automation and AI-driven support tooling, and ensuring outstanding customer experiences with every interaction.

The Customer Success Representative is responsible for providing top-notch support to all of Karius customers including physicians, laboratory personnel, and hospital administrators as well as providing support to field sales team members.

As a Program Success Manager at Thalamus, you’ll own the end-to-end customer journey for a portfolio of graduate medical education (GME) institutions and programs, as well as specialty organizations—from onboarding through long-term adoption. You will become the trusted advisor for program coordinators and coordinators, crafting and executing joint success plans that maximize product value, drive retention, and create Raving Fans throughout the academic medicine community.