Remote Customer service Jobs • Zendesk

As a Client Advocate, you will play an important role in supporting employers, brokers, and carriers while ensuring compliance and delivering exceptional customer service. You will be the go-to resource for inquiries related to ERISA compliance, COBRA, Medicare, SARs, IRS 5500 and ACA reporting, and other operational processes. This role includes customer support, technical assistance, compliance guidance, continuation administration, and leading ad-hoc projects.

As the first Product Support Engineer, you’ll build the foundation for how we support customers, working closely with engineering and customer success. Responsibilities include owning real-time customer interactions via Intercom chat, troubleshooting issues by analyzing logs and databases using SQL, running pre-release checks, and shaping support processes and documentation.

As a Tovala Customer Support Specialist, work with the Customer Support Team to help customers have a seamless and enjoyable experience, from ordering a Tovala Smart Oven to cooking a delicious Tovala Meal, educating and troubleshooting anything in between. Be the first line to greet incoming chats, calls, and emails and ensure that questions or concerns from customers are addressed in a timely, appropriate, and fun manner.

You will work with technology, academic, and non-profit organizations to ensure they have access to Wikimedia content and get the best from our products by building strong relationships throughout their journey with Wikimedia Enterprise, from onboarding to renewals. As an advocate for customers, you'll anticipate their needs to help them achieve their business goals.

Clipboard Health is seeking a customer-focused B2B Support Specialist to deliver fast, accurate, and empathetic support to workplace customers. This primarily voice-based role involves resolving shift, payment, and platform-related issues, navigating tools like Zendesk, and identifying recurring issues to improve customer experiences and internal operations.

Peek is hiring a friendly, passionate, and self-motivated Partner Support Representative to help activity partners grow their businesses using Peek’s SaaS platform PeekPro. The Partner Support Representative acts as the first line of defense for product questions and technical troubleshooting. This full-time role is entirely remote and will report to a Team Lead in the United States.

Reproduce, analyze, and evaluate requests to resolve or escalate incidents as needed. Monitor product status and involving responsible teams in urgent or critical situations. Collaborate closely with other departments to ensure timely and effective issue resolution. Oversee SLA compliance for request and incident resolution, escalating unresolved cases appropriately. Respond to questions from regional customer support teams about various player issues.

We are seeking a highly skilled and empathetic Customer Support Specialist to join our world-class support team, responsible for providing our users with an outstanding customer experience. This involves ensuring every customer feels heard and valued, and representing our brand online. You will provide customer experience, problem-solve, collaborate with multiple internal stakeholders and document all customer interactions.

As a Customer Support Specialist, you will participate in the daily operations of DroneSense’s customer support department and work within the customer support team to ensure that customers receive best-in-class service. You will respond to customer support requests via ticket and phone queue, contribute to the knowledge base, and collaborate with internal stakeholders to overcome challenges and find solutions for Customers.

This is a full time temporary position through Dec 31, 2025. This position will primarily assist Clinical Managers and Sprinters with real-time scheduling changes. Throughout the day you will respond to and triage inbound customer questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks.