Remote Customer service Jobs · Zendesk

Clipboard Health is seeking customer-focused individuals to join their team as B2B Support Specialists, providing frontline support to their workplace customers. This voice-based role involves proactively solving client issues, preventing churn, and ensuring a seamless customer experience by resolving shift, payment, and platform-related issues in real time across voice and email.

The Technical Support Specialist resolves Tier 1 and 2 customer issues, collaborates cross-functionally with Product, Engineering, and Support teams, and identifies workarounds and new features to maximize customer value. The working hours for this role are Monday - Friday, 11:00 AM to 7:00 PM EST.

This role reports to Sleep Doctor’s Director, Support Operations. You'll work with patients to obtain corrected or missing documentation, review and process durable medical equipment and diagnostic orders, follow up with patients, manage patient and order flow from third-party ordering platforms, and schedule appointments for patients.

As a CX Team Lead at Archive, you'll play a critical role in scaling our customer experience operation, acting as the bridge between frontline agents and management. This role involves ensuring daily queue performance, quality execution, and rapid response to emerging issues, ideal for someone who loves coaching and thrives in operational detail.

Manage client onboarding and verification activities, including the review and validation of KYC documentation. Review, verify, and validate client-submitted documents to ensure accuracy and compliance. This role is essential in building strong client connections and proactively removing any barriers to their success.

The Client Success Lead delivers high-impact client outcomes in partnership with our senior Customer Success leaders for both Wheel’s top strategic accounts as well as driving client satisfaction in an independently managed client portfolio. In this role, the CSS directly supports Strategic Account Managers (SAMs) with operational execution across select key accounts, manages their own client portfolio, and will receive mentorship from the Director of Customer Success.

The Director, Homeowner Support oversees the strategy, development, and performance of the team that serves as the first point of contact for homeowners to ensure homeowners receive timely, empathetic, and knowledgeable support. This role provides oversight to ensure the team consistently understands homeowner needs and coordinates with internal departments and resources.

Answer queries from French and English customers via email in the EMEA region. Work autonomously and bring your own personal touch to customer interactions. The role involves troubleshooting, identifying bugs, and contributing to the improvement of customer support processes. The role requires experience with ticketing systems and basic knowledge of SQL.

Assist the Product Support team in managing inbound support requests from brands, ensuring timely and accurate resolution. Troubleshoot technical issues and escalate complex cases to senior Product and Engineering when needed. Document and maintain accurate records of product issues, recurring trends, and user feedback. Contribute to building out support resources and partner with cross-functional teams to surface valuable customer insights that inform product improvements.

Looking for a Customer support and payment agent for Softermii's client, Milliorize, which provides end-to-end platforms and services for the iGaming industry. Responsibilities include responding to customer inquiries, resolving issues, verifying KYC documents, managing promotions, and monitoring Trustpilot reviews.