Remote Customer service Jobs • Zendesk

As a Client Services Associate, you will be a critical member of the team, acting as a trusted resource and advocate for clients by providing excellent service, operational accuracy, and relationship-building across multiple channels. Proactively handle complex client needs, solve problems, build trust, anticipate needs, and deliver a seamless experience.

Be the face of Too Good To Go for our users and partners and turn them into ambassadors by providing efficient and friendly customer experience. You’ll inspire and empower them to take action against food waste and to become part of the movement. You will be the main point of contact for customers and partners ensuring they receive outstanding support by answering inquiries through email, chat and phone.

In this role, you'll help Midi Health scale their patient support infrastructure and ensure every interaction is seamless, empathetic, and efficient. You’ll lead initiatives to streamline workflows, support patient experience improvements, and partner across clinical, product, and operations teams to implement high-impact changes. It is ideal for a systems thinker and hands-on operator who knows how to make Zendesk sing.

The Worker Operations team owns every part of the worker journey and looking for experienced customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually lead teams of their own. Shifts are assigned based on business needs and the shifts consists of 5 days within a 7 day cycle, with both Saturday AND Sunday availability required to support our peak times. Must be fluent in English, both written and spoken.

Be the frontline point of contact for customer support, handling emails, chats and calls from our customers. Proactively and thoughtfully address customer issues through active listening and a comprehensive understanding of our products and services. Delivering high customer satisfaction scores by being truly customer-centric and a skilful problem-solver. Collaborating with the team to troubleshoot problems. Championing the customer perspective.

We are looking for a Customer Onboarding Specialist who blends technical aptitude with project management and interpersonal finesse to set the foundation for long-term customer success. You’ll guide clients through initial setup and training phases, create tailored onboarding journeys, and provide key input into building our knowledge base for AI-supported onboarding.

As a Customer Service Coordinator, play a vital role in ensuring attendees have exceptional experiences by delivering outstanding service via email and in-person interactions and problem-solve to improve the overall FAN EXPO experience. This remote position requires on-site presence at select events and provides remote support; candidate must be based in the United States.

Oversee the delivery of a world-class support experience that exceeds customer expectations. As Manager of Frontline Support, you will be responsible for leading and scaling our North America Frontline Support team, meeting ambitious targets, hiring and mentoring a talented team and implementing unparalleled support systems and processes to develop a world-class team.

You will play a critical role in ensuring excellent customer service and satisfaction, providing timely support, advice, and solutions to customers who face issues or have questions. You will respond to customer needs quickly and effectively across multiple channels, embody the Prepared brand, utilize customer service skills and technical troubleshooting, and report on observed areas for improvement. You will maintain product expertise and manage and prioritize support requests.

You will provide technical and subject matter expertise to some of the world’s most innovative, fast-growing companies. You will work in collaboration with the Sales team to ensure our existing customers maximize their ROI with Ada, as well as explore and land expansion opportunities in your accounts. You will be responsible for guiding and supporting customers after their initial purchase, ensuring successful adoption of Ada’s product and fostering their long-term success.