Build deep relationships with customers and ensure positive sentiment.
Understand customer goals and identify gaps to achieve desired outcomes.
Proactively recommend solutions and provide focused training.
Knak empowers people to be creative through its world-class enterprise email and landing page creation platform. They are focused on making successful and happy customers by providing them with an incredibly powerful, yet easy-to-use creation platform.
Manage a portfolio of strategic customers, proactively communicating status and risk.
Independently lead customers through Success Planning focused on 12-month outcomes.
Analyze customer data to identify trends and tailor conversation starters.
Ping Identity delivers secure and seamless digital experiences for users. They are headquartered in Denver, Colorado, with offices and employees worldwide, serving the largest enterprises, including over half of the Fortune 100, focusing on cybersecurity and identity access management.
Manage and resolve a personal queue of technical cases, ensuring clear communication and adherence to SLAs.
Diagnose and troubleshoot customer issues related to data modeling, integrations, and configuration.
Translate complex technical issues into clear, professional, non-technical explanations for all audiences.
CaptivateIQ transforms how companies plan, manage, and optimize sales performance, starting with incentive compensation management and expanding to broader sales planning challenges. They are backed by top-tier investors and empower high-growth companies with the flexibility and insights needed to drive revenue performance.