As Global Head of Support, you’ll lead a globally distributed team across EMEA and North America, scaling support in line with the company’s growth. You’ll own the global support strategy, optimize team structure and operations, and drive continuous improvement in the customer experience. The role involves leading the rollout of AI-driven tools and automation to increase efficiency and improve customer satisfaction. Collaboration with Product, Engineering, Customer Success, and Enablement is key.
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As a Head of Support, you will be responsible for leading a team rich in our culture of Convexity. Your role will be crucial to significantly impact customer retention, directly influencing 360Learning’s reputation and success. You will lead, mentor, and expand a team of support agents and technical writers, fostering a culture of excellence, accountability, and continuous learning.