Customer Success Manager

This role involves:

• Ensuring client success and contract renewal by delivering value and fostering strong relationships.
• Planning overall strategies, identifying risks, and driving towards renewal across all products.
• Monitoring product evolution, providing feedback, and collaborating with cross-functional departments.

Key responsibilities include:

• Proactively calling clients, logging interactions, and presenting executive summaries.
• Utilizing tools like Pendo, SFDC, and Jira to drive activities and manage projects.
• Aligning objectives with company goals and representing the business at trade events.

Ideal candidate will possess:

• Strong communication, presentation, and interpersonal skills.
• Ability to work independently, manage time, and solve organizational problems.
• Experience working in a team setting with technology proficiency and responsibility.