Remote Customer service Jobs · Jira

Act as the main technical advisor for strategic clients, helping them maximize value from solutions. Ensure smooth product adoption through expert-level guidance and support. Provide technical support and advanced-level troubleshooting.

• Deliver a world-class support experience to global customers via email, chat, and video.
• Troubleshoot technical issues across AI agents, integrations, workflows, and prompt behavior with speed and precision.
• Drive rapid resolution of high-priority issues, escalating to Product, Engineering, or QA when needed.

The Technical Support Specialist resolves Tier 1 and 2 customer issues, collaborates cross-functionally with Product, Engineering, and Support teams, and identifies workarounds and new features to maximize customer value. The working hours for this role are Monday - Friday, 11:00 AM to 7:00 PM EST.

Assist the Product Support team in managing inbound support requests from brands, ensuring timely and accurate resolution. Troubleshoot technical issues and escalate complex cases to senior Product and Engineering when needed. Document and maintain accurate records of product issues, recurring trends, and user feedback. Contribute to building out support resources and partner with cross-functional teams to surface valuable customer insights that inform product improvements.

The Anomali Support team is searching for a dynamic and resourceful US Technical Team Lead to engage with customers and Anomali employees to resolve customer issues. The individual will focus on establishing relationships by identifying needs and developing strategic action and communications plans that address customer issues. The incumbent will be joining a team that provides world-class technical customer support to enterprise customers and partners while working with other geographical units to ensure that customer satisfaction is met in every form. There will be many opportunities within the company to grow!

Looking for a passionate, quick-thinking Customer Care Team Lead to jump in and drive our department KPIs. This role is a massive opportunity to optimize support channels and help architect the future of our support strategy, along with leading a team to be their best. Responsibilities include leading a motivated team, monitoring performance, providing support, establishing team goals, creating reports, and owning escalated customer communications.

SmarterDx is seeking a Director, Customer Success who can help our customers thrive. In this role, you will ensure our health system clients have a positive experience with SmarterDx by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and beyond. This position requires exceptional project management, relationship-building, and communication skills.