Deliver an exceptional customer experience by troubleshooting and analyzing customer requests to provide them with thorough assistance via email, live chat, or phone calls. You will collaborate with Product, Development, and Account Management to resolve and escalate issues, gather feedback, and QA new features. You’ll educate and empower our customers to become more comfortable using the platform.
ClearView CRM is seeking a Technical Client Success Specialist to manage a portfolio of nonprofit clients, providing expert guidance and strategic account management. You will educate clients on ClearView CRM’s robust feature set and support customized environments. As part of a fully remote team, you will work in a fast-paced environment that requires strong multitasking abilities.
The Technical Customer Success Manager will serve as the bridge between the product implementation team and product support, perform analysis to help diagnose and triage problems, manage customer deliverables, and lead go-live activities. The ideal candidate will have experience supporting Medicaid data sets(T-MSIS) and promoting a product’s capabilities based on customer’s needs.
As a Customer Support Engineer on our Support Team, you will utilize your Salesforce configuration and technical knowledge to provide world-class support to our customers! Be a primary contact for customer technical support and display a high sense of urgency and ownership during customer interactions. Use Salesforce Service Cloud to triage, collect missing information, and respond to incoming support cases.
This high-impact role is focused on reducing friction, improving escalation outcomes, and enabling faster, more consistent support delivery as HappyCo grows. In your first 3–6 months, you will improve support efficiency through better workflows and SLA adherence, and drive measurable improvements in CSAT and escalation quality.
As a Customer Support Specialist III, you’ll provide responsive, empathetic support to Veterans & users accessing VA digital services, helping resolve issues related to account access, authentication (e.g., Login.gov, ID.me), and system navigation. You’ll troubleshoot user problems and escalate complex issues when needed. You’ll also contribute to maintaining internal knowledge bases and external help resources, while collaborating with teammates.
This role offers a unique opportunity to work across various functions, including customer support, product testing, and troubleshooting. Prioritizing effective communication, manage multiple communication channels, such as email, chat, and occasionally phone calls. If you enjoy assisting customers, possess excellent writing skills, and have a genuine interest in creating visually appealing work documents like presentations, see if you'll be a perfect fit for this role.
Seeking a strategic, people-first leader to join our team in a high-impact leadership role. We are looking for Manager, Senior Manager or Director level candidates that will play a pivotal role in shaping the future of customer engagement, retention, and value realization strategies. The ideal candidate thrives on empowering teams, building strong customer relationships, and driving measurable outcomes.
As the Customer Solution Engineer, you'll bridge the gap between our customers and our product, ensuring their success and driving our evolution. Collaborate with various teams globally, manage customer feature requests, and translate requirements into actionable insights. Conduct technical research for third-party integrations and improve our knowledge bases by finding recurring requests and key trends.