Provide Tier 1 product support via email and chat, guiding customers through platform features and dashboards.
Conduct virtual onboarding and live training sessions via Zoom or Google Meet for U.S. business customers.
Document customer requirements, troubleshoot issues, and coordinate escalations with U.S. and Korea-based teams.
A-VUS provides an AI-powered beauty market intelligence and analytics platform for U.S. business customers. The company fosters a collaborative, customer-focused culture and works with teams across the U.S. and Korea.
Provide second-level support for curriculum tools, LMS, Clever, and student information systems.
Coordinate vendor communications, documentation, and training logistics across teams.
Investigate escalated tickets and partner with Product Operations on process improvements.
Pansophic Learning supports schools with technology tools and systems for teaching and learning. The company emphasizes a collaborative, remote-first culture and cross-functional teamwork.
Act as the primary point of contact for customer support escalations, driving timely resolution and maintaining trust with customers.
Manage high-priority incidents and communications with customers and executive teams during critical product issues.
Analyze escalation trends, conduct post-mortems, and implement improvements to prevent future incidents.
Ping Identity provides an intelligent cloud identity platform that lets people securely and seamlessly shop, work, bank, and interact. Serving more than half of the Fortune 100, they maintain a global team that champions individuality, digital freedom, and a culture of respect and inclusion.
Lead customer implementation, onboarding, and adoption for cloud resilience solutions.
Build trusted relationships with enterprise stakeholders to drive retention and expansion.
Collaborate with engineering to resolve technical challenges and turn feedback into improvements.
This company provides cloud resilience and disaster recovery solutions, helping enterprise customers maximize the value of their critical applications. It is an early-stage, small collaborative team focused on innovative cloud technologies.
Manage and resolve complex inbound technical tickets via email and live chat, leading occasional video calls for high-priority issues.
Act as the bridge between customer friction and product solutions by identifying, reproducing, and documenting bugs for Engineering.
Write and maintain technical documentation, leverage AI tools for self-serve resources, and automate support workflows.
Procurify is an agentic procurement platform that helps mid-market organizations control spend, trusted by hundreds of companies managing over $100B in spend. They are a remote-first team of builders with a culture of no egos, offering flexible work and growth opportunities.
Lead customer implementation and onboarding using Customer Success best practices to accelerate migration plans.
Proactively monitor customer health to identify risks, drive adoption, and lead quarterly business reviews.
Collaborate with engineers to triage technical issues and advocate for customer feedback across teams.
Arpio provides automated, application-aware disaster recovery for AWS and Azure, recovering entire application stacks in under an hour. The company recently closed a $15M Series A and is growing, with a culture that values ownership, urgency, and delivering results.
Lead support program strategy focused on process optimization, automation, and AI-driven deflection.
Own end-to-end supportability, bridging Customer Support, Product, and Engineering.
Drive support analytics and KPIs to improve CSAT, efficiency, and product readiness.
Horizon3.ai is a fast-growing, remote cybersecurity company whose NodeZero platform delivers autonomous pentests to find and fix attack vectors. The team of former U.S. Special Operations cyber operators and engineers values respect, collaboration, ownership, and results.
Manage 30 customer cases daily across chat, email, and phone, resolving issues within service levels.
Investigate root causes across configurations, workflows, and integrations to provide effective solutions.
Use AI tools to improve case investigation, drafting, and triage while validating outputs.
The company provides a sophisticated, interconnected platform for hotel teams, bridging technology and hospitality. It maintains a remote-first, fast-moving culture that is inclusive, international, and collaborative.
Handle inbound and outbound vendor support calls and manage tickets in Jira Service Management from intake to resolution.
Investigate issues to root cause, propose clear solutions, and maintain accurate documentation in Jira and Confluence.
Triage and escalate issues appropriately while providing clear, professional communication to vendors, including non-technical users.
O.R. TRAX is a healthcare SaaS company that automates vendor access and surgical scheduling for hospitals and ambulatory surgery centers. It is a fast-growing, execution-driven company supporting hundreds of hospitals, with a culture of ownership and visible wins.
Lead a team of 12-16 Incident Coordinators through coaching, goal setting, and performance reviews.
Drive service quality by monitoring calls, completing QA scoring, and providing constructive feedback.
Resolve escalated customer matters and coordinate staffing to maintain smooth operations.
TransUnion is a global information and insights company that helps consumers and businesses transact with confidence through identity protection and data solutions. With over 12,000 associates across 30+ countries, it fosters a friendly, forward-thinking culture that values innovation and inclusion.