As a Customer Support Agent at Ben, you’ll deliver world-class service to users, be the voice of the product, and support customers through technical and product-related challenges with empathy and efficiency. This role resolves complex customer issues in a fast-paced SaaS environment, requiring deep technical expertise and strong analytical skills.
Oversee the delivery of a world-class support experience that exceeds customer expectations. As Manager of Frontline Support, you will be responsible for leading and scaling our North America Frontline Support team, meeting ambitious targets, hiring and mentoring a talented team and implementing unparalleled support systems and processes to develop a world-class team.
Join Cytora as a Service Analyst and play a key role in ensuring exceptional service delivery to our enterprise customers. You'll be the operational heartbeat of our platform—managing live service environments, solving complex support challenges, and driving continuous improvements across product and process. Own the end-to-end service support workflow—from triaging customer queries to tracking resolution and surfacing recurring issues.
As a Customer Support Engineer on our Tier 2 Support Team, you will utilize your Salesforce configuration and technical knowledge to provide world-class support to our customers! Be a primary contact for customer technical support and display a high sense of urgency and ownership during customer interactions. Use Salesforce Service Cloud to triage, collect missing information, and respond to incoming support cases.
An intensely organized and detail oriented candidate with exceptional communication skills is needed. You will be working directly with clients and ensuring that they have an amazing experience using the Ontic platform while resolving incoming issues and proactively engaging users before an issue arises. This role will serve as the technical liaison between Success and Product, serving as the voice of the client to make our product better.
As a Customer Support Representative Tier I, you’ll be the guide who ensures our customers feel heard, supported, and empowered to use our solutions with confidence. Your role is critical in keeping our customers happy, engaged, and thriving. You will deliver exceptional client support and act as a client advocate by listening actively, understanding their needs, and advocating for their best interests in every interaction. Proactively resolve issues by prioritizing customer issues based on severity and SLAs.
The Director of Customer Success will drive our customer success efforts, focusing on clients leveraging our Data, AI, and Cloud Services, and will be responsible for building and managing a world-class customer success team that drives adoption, retention, and expansion of our offerings. This role combines strategic program and project management, technical execution, and business strategy alignment, leading a team of empowered program and project managers owning project execution, optimizing delivery processes, and driving continuous improvement while maintaining a strong focus on client success and business outcomes.