The Director of Customer Support will lead and scale our global Customer and Product Support organization, ensuring world-class experiences for Red Canary customers by overseeing technical support operations, strategy, and execution, driving efficiency, quality, and customer satisfaction across all support interactions.

As a Customer Success Manager, Enterprise, you will be the strategic advisor to a portfolio of high-value enterprise customers, helping them achieve meaningful outcomes through their influencer marketing programs. You’ll guide customers in aligning their goals with CreatorIQ’s platform capabilities, driving long-term adoption and program success.

Drive customer satisfaction, improve customer retention, and promote customer advocacy for our Customers. You will lead a team of Customer Care Managers, acting as the contact point between the first line of defense and the senior executives at Versapay and our customers.

In this role, you will provide exceptional support for the Dropbox ecosystem, using tools like Slack, Jira, Zendesk, and Zoom. You will deliver technical support for Dropbox products, achieve expert knowledge, meet KPI targets, and provide solutions to customers. Communicate issues internally, document recurring problems, and maintain confidentiality.

As a Customer Support Analyst you will be part of the Implementation & Technical Account Manger Team implementing a robust real-time monitoring system that ensures full visibility into critical workflows, anticipating incidents before they escalate. You will provide Level 1 support to clients addressing issues and escalating critical incidents.

As a Customer Care Associate, you will be joining a team of passionate agents responsible for all basic tasks of Customer Care. As the front line to our customers, your primary goal will be to handle all customer interactions with empathy, spot trends in customer issues and escalate to other departments in a manner that is consistent with our brand and our values.

Join the signNow team as a Technical Support Specialist! This role involves providing technical assistance to B2B customers, utilizing customer service skills, and demonstrating fluency in English. Flexibility in work hours to accommodate the US market is essential. Experience with Google Chrome Developer tools, Jira, and Kibana is a plus.