Product Support

Our Product Support team takes great pride in providing our customers timely, efficient, and thorough assistance. As a member of the Product Support team focused on our Salesforce-based products, you will troubleshoot and analyze customer requests to provide them with exceptional customer experience. You should be driven to help customers and have the curiosity to dive deep into an ever-changing product to learn it inside and out. Providing a Buildout Quality customer experience requires empathy, initiative, and a growth mindset. Deliver an exceptional customer experience through one-on-one interactions in the support email queue, live chat sessions, or phone calls. You’ll collaborate with other departments including Product, Development, and Account Management, on behalf of our customers, to resolve and escalate issues, gather feedback to improve the product, or QA new features. You’ll educate and empower our customers to become more comfortable using the platform. You’ll actively listen to our customers in order to provide solutions which address their root problems.