Maven Clinic is seeking a transformational SVP of Client Success to architect and lead a world-class customer organization. The role involves championing a culture of customer-centricity, transparency, and continuous improvement across employers, health plans, and channel partners. The role is accountable for the entire client value lifecycle, including onboarding, adoption, outcomes realization, renewal, expansion and advocacy across all customers and partners.
Architect Maven’s Client Success strategy and organization
Drive world-class NRR through proactive engagement and measurable value delivery
Build and scale a high-performing client-success organization
Maven Clinic is seeking a transformational SVP of Client Success to architect and lead a world-class customer organization. The role involves championing a culture of customer-centricity, transparency, and continuous improvement across employers, health plans, and channel partners. The role is accountable for the entire client value lifecycle, including onboarding, adoption, outcomes realization, renewal, expansion and advocacy across all customers and partners.
Architect Maven’s Client Success strategy and organization
Drive world-class NRR through proactive engagement and measurable value delivery
Build and scale a high-performing client-success organization
The Client Success Lead delivers high-impact client outcomes in partnership with our senior Customer Success leaders for both Wheel’s top strategic accounts as well as driving client satisfaction in an independently managed client portfolio. In this role, the CSS directly supports Strategic Account Managers (SAMs) with operational execution across select key accounts, manages their own client portfolio, and will receive mentorship from the Director of Customer Success.
AlertMedia is seeking a customer-focused Implementation Manager to own customer relationships, providing strategic partnership as they begin their customer journey. As a thought partner, product expert, and project manager, the Implementation Manager guides customers through successful deployment, maximizing product enablement before transitioning them to the Customer Success Manager.
The Vice President of Customer Success leads a global team dedicated to delivering outstanding customer experiences, driving satisfaction, retention, and renewals. This executive will be responsible for developing and executing strategies that maximize customer value, foster long-term relationships, and support Veeam’s growth as a market leader.
As a Pooled Customer Success Manager at Everway, you will primarily engage in programming, focusing on scalable, high-impact activities designed to support a broad portfolio of educational customers. In this role, you’ll deliver value to customers through cohorted webinars, timely interventions based on usage data, and resources that empower them to achieve success independently. You will manage a few high-touch customer relationships, centering on delivering just-in-time support and fostering success at scale.
Lead the day-to-day functions and performance of a team of Customer Success Managers (CSMs) to ensure each team member achieves KPIs and goals for their named portfolios. Build scalable processes and develops customer journeys that foster adoption, satisfaction, retention and contributes to Net ARR. Monitor and own key metrics, including churn, renewal rates, and customer health scores.
Lead a team of Strategic Customer Success Managers that manage Axon’s largest customers and be a key strategic leader within the Customer Success organization. Identify opportunities that will increase the business and financial impact of your team, and work cross-functionally to develop and execute new programs that carry out that vision.
As a Customer Success Manager (CSM), you’ll work to engage, retain, and empower our customers to fully leverage our platform and achieve their desired business outcomes. You’ll build strong, trusted relationships with clients, positioning yourself as a strategic advisor who drives long-term value. Working closely with Account Executives, you’ll drive renewals and identify expansion opportunities to achieve best-in-class gross and net retention targets.
As a SMB Customer Success Manager, you will be a vital member of Newsela’s Customer Success organization to ensure schools and districts success and continued adoption of our industry-leading platform. You’ll monitor the health of your portfolio, and will work closely with internal teams to ensure clients are getting the most out of Newsela’s solutions, and ultimately renewing their investment in Newsela.