Remote Customer service Jobs • Gainsight

Leads and inspires a team of Customer Success Managers, fostering their professional growth and empowering them to deliver exceptional customer onboarding, retention, and expansion. This role is crucial for cultivating strong customer relationships, driving strategic growth, and ensuring a world-class DISCO customer experience.

Manage a large book of SaaS customers using digital engagement, automation, and data-driven strategies. This role focuses on delivering value at scale – ensuring product adoption, driving retention, and uncovering growth opportunities – while maximizing efficiency and customer experience. Partner closely with Customer Marketing, Product, and Operations to support thousands of users through lifecycle programs and tech-touch engagement.

In this role, you’ll own a portfolio of small to mid-sized companies and productions from onboarding through post-launch, ensuring a smooth Wrapbook experience and driving long-term client value. You’ll guide customers through implementation and their first payroll, support ongoing adoption, and collaborate closely with Paymasters and cross-functional teams to deliver excellent service.

The Scaled Customer Success team at Fleetio is growing, and they're looking for an Associate Customer Success Manager to join them. In this role, you will be responsible for a portfolio of up to 1,200 accounts with 1-200 assets to help them achieve their desired outcomes. Using a self-serving digital-first approach, you will assist with goal setting & tracking, expanding product adoption, owning expansion opportunities, working cross-functionally, and more!

Customer Success is absolutely vital to Instructure's long-term success and profitability, and to helping their customers achieve their goals. As a Customer Success Manager (CSM), you will be responsible for maintaining satisfaction and long-term success for a portfolio of high-value enterprise clients. You will help ensure retention, drive adoption, and unlock revenue growth by applying a consultative approach and leveraging strategic insights and customer data.

This high-impact role is focused on reducing friction, improving escalation outcomes, and enabling faster, more consistent support delivery as HappyCo grows. In your first 3–6 months, you will improve support efficiency through better workflows and SLA adherence, and drive measurable improvements in CSAT and escalation quality.

This role leads a team of four business units, overseeing the strategic direction, operational excellence, and overall health of Parchment's member base. Reporting directly to the SVP of Customer Success, you will be instrumental in ensuring an exceptional member experience, driving significant member retention, expansion, and advocacy, and contributing directly to Parchment's and Instructure's continued growth and market leadership.

Support the Customer Success team by driving operational excellence through tools, systems, and data. Solve operational challenges, streamlining processes, and creating scalable solutions that enhance both internal workflows and the customer experience. Maintain and optimize core CS systems (e.g. Salesforce, Gainsight) and deliver weekly and quarterly reporting to inform CS strategy.

This role involves strategic thinking, a proactive mindset, and experience with scaled customer engagement. You will manage a strategic portfolio of customers, driving adoption, retention, and long-term growth within our Growth segment. You will leverage product usage data and risk signals to inform proactive engagement strategies, drive product adoption, renewals, and expansion by aligning Calendly solutions to customer goals.