We are seeking a Renewals Agent to support our Customer Success Managers in managing and reviewing customers’ annual agreements. This role involves administrative tasks, data management and collaboration with internal teams to ensure smooth renewal processes. Responsibilities include manage data, coordinate with Customer Success Managers and manage a ticket queue of customer queries.

Communicating efficiently and effectively with our customers, owning customer communications from initial contact until resolution. Becoming an encyclopedia of knowledge. Working with Product teams to identify issues and offer informed opinions. Continuously identify Help Center content gaps and record knowledge

The Customer Onboarding Manager is responsible for architecting a scalable customer onboarding program and ensuring a smooth and successful transition for new customers from sale to adoption. This role leads the onboarding process in tight coordination with professional services to ensure new customers are set up for success.

This dynamic role involves building customer relationships and converting them into long-term revenue growth. You will provide strategic guidance on operational and product-related issues, advocate for clients internally, and champion new products to facilitate client business expansion with Deel.

As the Regional Customer Success Manager, your mission is to build and maintain strong relationships with Spring Health’s customers in India and potentially other global regions, driving engagement, retention, upsell and long-term success, while scaling and optimizing customer success operations globally.

The CSM will retain Enterprise accounts (B2B) by ensuring continuous communication and relentless support, onboarding new Enterprise customers, developing customer accounts by driving product usage and increasing user base, and translating customer feedback into product requirements. This role requires analytical, consulting and advisory skills.

As a School Customer Success Manager you will be a vital member of Newsela’s expanding Customer Success organization, working directly with schools and districts to ensure their success and continued adoption of the industry-leading platform. You'll monitor portfolio health, collaborate with internal teams, and use data to drive product adoption, renewal, and expansion. The role involves managing customers through the Newsela Customer Journey, ensuring they have the necessary support and resources.