As a Senior Customer Success Manager, you will manage the long-term customer relationship by becoming a trusted advisor to some of our most strategic customers, working with executive stakeholders to ensure ROI through thoughtful product adoption across their organization and partnering cross-functionally with sales, onboarding, and product teams.
Responsible for nurturing the complete customer journey with Magnet, encompassing initial onboarding, regular customer touchpoints, identifying and working cross-functionally to overcome adoption barriers to product usage and soliciting valuable product feedback. Drive positive retention rates through a positive customer experience organically and results in contract renewals.
In this player coach role, you’ll combine people leadership with hands-on account management, especially for clients without dedicated delivery support. You’ll coach and mentor your team to become trusted advisors, collaborate cross-functionally to drive client satisfaction, and play a key role in reducing risk, boosting retention, and supporting growth.
Lead relationships with key customer stakeholders and develop governance models for large enterprise accounts. Create customized success plans and partner with Sales to contribute to account plans and support customer success initiatives. Handle light commercial responsibilities, assist in identifying Upsell and Next-Sell opportunities, and lead cross-functional teams to optimize customer success and business outcomes.
As a Customer Success Manager, you will ensure our customers’ success by understanding their business objectives, delivering day-to-day guidance on our products, and providing solutions to their biggest challenges. The Customer Success team recognizes that the ability to create an amazing customer experience is to not only flawlessly react to customer requests, but to also be proactive in developing best practices and processes for the customer.
As a Senior Customer Success Manager at Stardog, serve as a trusted strategic advisor to sophisticated enterprises. Own customer outcomes post-sale, driving adoption, retention, and growth across high-impact accounts. Requires a proactive + growth-focused mindset, strong executive presence, and the ability to align cross-functional teams around customer goals and technical success.
Lead a growing team of Enterprise Customer Success Managers. Invest in professional development and career growth while building a culture of curiosity, empathy, and excellence. Directly manage relationships with the company’s top few strategic accounts, serving as their primary point of contact and advocate within the organization. Driving customers towards more value, more usage, and an expanded product suite.