Calendly provides a scheduling automation platform to help individuals and teams schedule meetings efficiently. Millions of people rely on Calendly, and the company is experiencing exciting product growth; this is a fantastic time to join them.
Triage and resolve T&S escalations coming through internal channels, including suspension/reinstatement requests, CX escalations, host/user reports, and other abuse-related inquiries.
Conduct daily enforcement operations, including account suspension, reinstatement review, bulk suspension workflows, and coordination with Engineering when tooling gaps require manual support.
Review and investigate abuse reports from hosts, customers, support tickets, enforcement actions, and internal QA signals to determine whether additional action or deeper investigation is needed.
Design, build, and operate services and APIs for contacts, companies, syncing third party data sources, deduplication, enrichment, and search - prioritizing reliability, performance, and maintainability.
Partner with Product and Design to shape requirements, sequence milestones, and deliver incremental value that supports our customers.
Ensure reliability, performance and scalability of systems while continuously improving developer workflows and internal user experience.