Pulse Customer Success Manager

As a Pulse Customer Success Manager at AuditBoard you’ll manage a large book of SaaS customers using digital engagement, automation, and data-driven strategies. This role focuses on delivering value at scale — ensuring product adoption, driving retention, and uncovering growth opportunities — while maximizing efficiency and customer experience. You’ll partner closely with Customer Marketing, Product, and Operations to support thousands of users through lifecycle programs and tech-touch engagement. Key Responsibilities include account management using one-to-many communication strategies, renewals and retention by monitoring churn risk, identifying product-qualified leads for upsell/expansion, guiding customers to the right support resources, building onboarding journeys for product adoption, cultivating digital relationships, and identifying ways to improve lifecycle automation. Strong analytical, organizational, and data analysis skills are needed along with excellent written communication.