Support customers and users by managing support requests and building deep knowledge of the platform.
Build the support operating system by designing ticketing workflows, escalation routes, and response templates.
Turn support into product insight by identifying patterns in customer feedback and translating those into product ideas.
Mast is building modern, cloud-native lending technology purpose-built for specialist lenders. We are a high-performance team where everyone has real ownership and direct impact.
Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests.
Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution.
Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams.
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of a condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal.
Onboard new customers using different communication channels.
Educate customers about Wisetack's benefits for their business.
Communicate merchant needs and feedback to cross-functional partners.
Wisetack builds consumer lending products for service-based businesses. They are a well-funded startup with a healthy company culture, backed by leading VCs and recognized with multiple awards.
Triage and manage customer support tickets in Jira or other internal systems.
Execute assigned support workflows according to Simbe SOPs and internal processes.
Help resolve common support requests such as: traversal schedule changes, customer-requested updates, map or remap-related requests.
Simbe Robotics is transforming retail with autonomous robots and AI-powered insights that help retailers improve store execution, inventory accuracy, and customer experience. As our customer footprint and robot fleet continue to expand, their Customer Experience team is adding operational support capacity.
Respond to inbound clinic inquiries via phone, email, and chat for customer support.
Assist clinics with product selection, order processing, and documentation to support workflows.
Maintain clean documentation in ticketing systems and contribute to knowledge base updates.
Verse Medical builds modern software infrastructure to connect providers, payors, and patients to deliver high-quality care at home. It is a well-funded Series C company backed by top venture firms, with a fast-growing team driven by a mission to heal a fragmented healthcare system.