As a Customer Support Advocate at Ignition, you will be the primary point of contact for our clients, managing customer communications from the initial request to its resolution. You'll play a vital role in scaling our support function, maintaining knowledge base resources, enhancing processes, and collaborating closely with teams across the business. The role primarily supports the AMER timezone, requiring work between 10:00 PM – 6:00 AM PH Time, Tuesday through Saturday.
As a Tovala Customer Support Specialist, work with the Customer Support Team to help customers have a seamless and enjoyable experience, from ordering a Tovala Smart Oven to cooking a delicious Tovala Meal, educating and troubleshooting anything in between. Be the first line to greet incoming chats, calls, and emails and ensure that questions or concerns from customers are addressed in a timely, appropriate, and fun manner.
You will work with technology, academic, and non-profit organizations to ensure they have access to Wikimedia content and get the best from our products by building strong relationships throughout their journey with Wikimedia Enterprise, from onboarding to renewals. As an advocate for customers, you'll anticipate their needs to help them achieve their business goals.
As a Customer Support Specialist, you will participate in the daily operations of DroneSense’s customer support department and work within the customer support team to ensure that customers receive best-in-class service. You will respond to customer support requests via ticket and phone queue, contribute to the knowledge base, and collaborate with internal stakeholders to overcome challenges and find solutions for Customers.
They are looking for a Customer Service Team Lead to manage the customer success team, currently consisting of two virtual assistants in the Philippines. This role requires a leader who can not only oversee daily operations but also drive process improvement and hold the team accountable. You will be responsible for ensuring customers receive outstanding support.
A high-performing Customer Care Team Lead is needed with a passion for people development, training, and quality assurance. Responsible for overseeing shift performance, onboarding and coaching new agents, and ensuring exceptional support delivery through structured QA and continuous feedback. Serve as a key support bridge between frontline agents and Customer Care leadership, and play a critical role in elevating team performance and operational excellence.
The Product Support Specialist is a remote position that responds to product inquiries via Zendesk tickets, live chat sessions, and phone calls. Interpersonal skills, positivity, and technical product/service knowledge are critical to effectively addressing Pet Clinic/Hospital and mobile app user concerns.
Join a dynamic team and contribute to shaping a customer service program that’s making a real impact across the organization. As a Client Support Specialist, you’ll be a key player in delivering exceptional service and driving improvements that resonate throughout the company. You will use your expertise to ensure our customers receive the best possible support across all touchpoints.