The Support Specialist provides expert technical assistance and support to customers and suppliers. This role is responsible for troubleshooting and guiding users on the use of AdQuick and ensuring prompt and effective resolution of technical problems. The ideal candidate combines strong technical knowledge with excellent communication and problem-solving skills, supporting seamless operations within the organization.
The Customer Support Manager leads the customer support department, ensuring superior service delivery and high customer satisfaction. This role involves managing daily operations, developing effective support strategies, and fostering a productive team environment. The Customer Support Manager is responsible for the performance of the support team and the continuous improvement of support processes to align with organizational goals.
This high-impact role is focused on reducing friction, improving escalation outcomes, and enabling faster, more consistent support delivery as HappyCo grows. In your first 3–6 months, you will improve support efficiency through better workflows and SLA adherence, and drive measurable improvements in CSAT and escalation quality.
This role involves strategic thinking, a proactive mindset, and experience with scaled customer engagement. You will manage a strategic portfolio of customers, driving adoption, retention, and long-term growth within our Growth segment. You will leverage product usage data and risk signals to inform proactive engagement strategies, drive product adoption, renewals, and expansion by aligning Calendly solutions to customer goals.