Own broker relationships end-to-end, understanding their deals and driving platform value adoption.
Develop educational resources and community, serving as their internal advocate for product feedback.
Design and run community experiences, encouraging brokers to share wins and best practices.
Iconic is building the modern platform for business brokers – combining technology, support, and community to help brokers run more successful, scalable practices. They care deeply about execution, speed, and broker success, making it a great place to grow and influence product and strategy.
Serve as the first point of contact for members, providing friendly, professional, and compassionate support.
Support members with scheduling, rescheduling, or canceling Papa visits based on their unique needs and preferences.
Clearly explain Papa’s services and guide members toward making the most of their benefits.
Papa is a company with a people-first culture. They have an incredible team of hard-working people and they encourage everyone to bring their whole authentic selves to work to be transparent and non-hierarchical.
Respond to queries from users in a timely and accurate way via live chat and email.
Follow up with unresponsive users and leads to ensure their questions are resolved.
Proactively identify user needs and help customers implement specific features.
Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), and send emails and text blasts—all in one place. Givebutter has been certified as a Great Place to Work® and is the #1 rated nonprofit software company on G2 across multiple categories.
Understand customer needs, troubleshoot issues, and follow up to ensure resolution.
Guide and train customers on the Practice Better platform so they can confidently use its features.
Collect customer feedback, identify trends, and share insights with the development team.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. They are a remote-first team headquartered in Toronto, made up of curious, driven, and empathetic people.
Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
Triage and route inquiries to the right internal teams.
Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.
Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.
We are looking for a motivated, curious, and independent individual to join our team and help shape the future of travel tech. The Onboarding team supports new customers right when they need it most, by migrating important content and providing personalized trainings. In this role, you’ll collaborate closely with Sales, Account Management, Product, and our customers.
WeTravel's mission is to help new customers get up and running quickly and effectively, empowering client’s businesses to grow.