Remote Customer service Jobs • Slack

As a member of our Customer Support team, you will have the opportunity to support the fundraising efforts of a large and diverse group of NPOs, ranging from small nonprofits to large educational institutions to Fortune 500 companies. The primary responsibilities of this role will be responding to inquiries from current and prospective users and donors by chat and email. If the thought of waking up every day and getting to “help people help people” excites you, we look forward to hearing from you.

The Onboarding team supports new customers right when they need it most by migrating important content and providing personalized trainings. In this role, you will collaborate closely with Sales, Account Management, Product, and customers across the entire journey. You will manage multiple projects at the same time and make sure none of them are left forgotten or fall through the cracks and lead each project and take full ownership.

Join the team powering the backbone of America. As part of the Customer Support team, you'll be available 24/7/365 to provide support when it matters most. You'll solve problems, drive growth, and help customers succeed, fueling their success with a strong phone presence, real-time problem solving, and exceptional customer service in a high-volume environment.