Remote Customer service Jobs • Slack

As a Client Services Associate, you will be a critical member of the team, acting as a trusted resource and advocate for clients by providing excellent service, operational accuracy, and relationship-building across multiple channels. Proactively handle complex client needs, solve problems, build trust, anticipate needs, and deliver a seamless experience.

You will be responsible for overseeing shift performance, onboarding and coaching new agents, and ensuring exceptional support delivery through structured QA and continuous feedback. You will serve as a key support bridge between frontline agents and Customer Care leadership, and play a critical role in elevating team performance and operational excellence.

The Client Success Manager oversees every stage of the client journey for a rapidly expanding podcast-production and distribution company that serves B2B service providers. Acting as the single point of contact, the manager builds trust, translates client objectives into clear action plans, and ensures that all deliverables arrive on schedule and to specification.

The Technical Support team is responsible for educating and empowering Swapcard customers on a global level, guiding them through conversations to ensure they get the most value out of Swapcard's product; the right fit is for everyone who loves autonomous problem-solving and troubleshooting to empower customers’ to reach their objectives and maximize their experience.

We’re on the hunt for a friendly, resourceful, and detail-obsessed Guest Services Manager to help us deliver world-class service to our guests, customers, and event attendees. You’ll be on the front lines—handling inquiries, solving issues, and making sure our community feels heard, supported, and wowed.

As a Customer Support Representative, you are in direct contact with Bitcoin Depot's customers and you are responsible for the customer experience lifecycle. The duties range from assisting the customer in all aspects to interacting with Compliance and Operations teams to support the customer and preserve their experience with Bitcoin Depot. It is up to our team to resolve issues as fast as possible while informing the correct departments and people of what actions need to be taken.

Own the onboarding journey for new clients from post-sale through successful implementation. Act as the main point of contact during the first 30–60 days of the customer lifecycle, ensuring clients are not only up and running on our platform but fully empowered to use it effectively. This role requires strong technical acumen, excellent time and project management skills, and outstanding communication abilities.

Cryptio is looking for an enthusiastic crypto native graduate to join our Customer Operations team as a Customer Support Executive. You’ll have the ability to build out and inform process improvements to improve stakeholder outcomes in the long term too. We’re bringing certainty to counting crypto assets for some of the largest companies in Web3 and this is an amazing chance to join us on our growth journey.

Sage is searching for a Support Specialist to join their team and help shape how support operates. This role involves timely responses to inbound tickets, triaging issues using Zendesk and Slack, and providing on-call coverage. The position requires strong communication skills and the ability to work effectively in less structured environments.

Givebutter is seeking a Customer Support Chat & Email Specialist to support the fundraising efforts of various NPOs. You will respond to inquiries via chat and email, identify user needs, analyze product malfunctions, and gather user feedback to proactively suggest improvements.