Receive and respond to escalated Customer cases regarding technical and functional questions or issues.
Analyze, reproduce, and be part of the resolution.
Work closely with developers and product management colleagues to diagnose, understand, and resolve issues.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace and are backed by world-class investors.
Operations: Daily operations of the MCC, including monitoring live services, managing incident response, and ensuring optimal performance across all platforms.
Technical Support: Be responsible for customer requests and tickets within committed SLA response times, whilst delivering outstanding customer experience with clear and effective interpersonal communication.
Develop Processes: Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime and impact on the player experience.
Rocket Science Group is a co-development game studio specializing in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles. They have teams in Europe and North America and work in partnership with the game industry’s top creators.
Provide professional technical support via WhatsApp, Email, and other channels.
Investigate, reproduce, and resolve product-related issues.
Partner with customers to ensure they successfully onboard and fully utilize new features.
Kegmil is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. They are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance.
Provide timely support via email, phone, screen shares, and support tickets.
Educate customers through troubleshooting and solution best practices.
Work closely with teams to improve documentation and resources.
Mitratech builds products that simplify operations in the Legal, Risk, Compliance, and HR functions. They are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture.
Communicate with customers via email, chat, and video calls to answer questions and resolve issues.
Learn our product inside and out to help users find solutions and make the most of key features.
Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.
Amplemarket is an AI-powered sales platform helping B2B companies generate more opportunities. They are a fast-growing startup backed by Y Combinator, powering sales teams at companies like Deel, Moveworks, H1, and Vanta.
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.
Twilio is shaping the future of communications from our homes. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences, with a strong culture of connection and global inclusion.
Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
Work together with various departments to address complex problems and escalate issues when necessary.
Conduct follow-ups with customers to ensure their concerns are resolved.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation. Since 2018, they've been bringing revolutionary software services to people all around the world, launching modern software solutions in the FinTech space to give users simpler and quicker ways to transact and manage their investments.
Provide amazing email and phone support to Handshake customers via internal ticketing systems.
Utilize internal tools to manage issues between Customer Support, Customer Success, Product, and Engineering.
Maintain a standard level of excellence in regards to response times, resolution times, equal share of queue, and the quality of the customer support experience.
Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling. The company has leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others.
Host and facilitate live rooms, guiding the flow and engagement of live experiences.
Support creators and users by answering questions in real time and assisting with platform tools.
Uphold community standards, fostering a welcoming environment and moderating content.
Cantina Labs is a social AI company, developing a suite of advanced real-time models that push the boundaries of expression, personality, and realism. They build and power ecosystems. Cantina, their flagship social AI platform, is just the beginning.
Own a portfolio of cases and inbound interactions, serving as the primary point of contact from first touch through resolution.
Diagnose and troubleshoot product behaviors and production workflows; investigate issues, reproduce bugs, and identify root cause.
Manage your case backlog with clear ownership and urgency, prioritize work by customer impact, SLA, and escalation risk.
Wrapbook is an intuitive platform that makes production payroll and accounting easier, faster, and more secure. They are a growing team of 250+ people across the USA and Canada comprised of entertainment and technology experts.
Communicate directly with Ground News subscribers across web, mobile, browser extension, and newsletter products.
Respond with clarity, empathy, and accuracy; even when questions touch on complex or sensitive political topics.
Identify patterns, bugs, and recurring pain points, and document and communicate actionable insights to Product and Engineering.
Ground News is a platform that helps compare news sources and break free from algorithms. They offer a news comparison platform to engage with news beyond filter bubbles and are supported by readers who pay for a subscription.
Field incoming client communications via phone, chat, and our online customer portal
Help end-users administer their PerfectServe applications
Train end users on how best to use PerfectServe’s phone, mobile, and web applications
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. With an 88% growth rate over the past three years they need strong team members to help them continue to grow!
Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests
Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution
Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. They are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance.
Engage with customers through Zendesk and other channels to support product questions, configuration issues, bugs, and unexpected system behavior.
Perform initial investigation and troubleshooting by reviewing logs, audit history, debug tools, and other internal diagnostics to identify root causes where possible.
Triage confirmed or unresolved issues to Product and Engineering, clearly documenting the customer’s problem and observed behavior, steps taken to investigate or reproduce the issue, and relevant context or artifacts.
Vesta is building the next-generation system of record to power the multi-trillion mortgage market. They believe that lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows. The team values humility, empathy, self-awareness, and action.
Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
Directly troubleshoot customer issues and resolve them by implementing attainable solutions
Evaluate and escalate bugs to development as they come to your attention inside the product
Granum is a software company focused on serving landscapers and arborists across North America, providing industry-specific solutions. They bring together software names like LMN, SingleOps, and Greenius into one ecosystem and have a collaborative, innovative, and supportive culture.
Handle customer interactions across chat and email with professionalism and empathy.
Log, track and resolve customer cases efficiently using Salesforce and other internal tools.
Provide clear and concise updates to internal teams, ensuring seamless customer experiences.
Newsela is an education company. They bring engaging, accessible content to classrooms, helping students develop literacy skills and a lifelong love of learning.
Helping customers in real-time via live chat (Intercom).
Testing product features and flagging bugs, usability issues, or workflow problems.
Solving problems quickly or escalating complex cases to Tier 2.
Search Atlas is a rapidly growing SEO software company and full-service digital agency that helps websites improve their Google performance. From Fortune 500 companies to Silicon Valley startups, our clients trust us to drive results, and they foster a healthy work-life balance and a collaborative, inclusive culture.
Responding to customer queries in a timely & effective manner via inbound calls, ZenDesk or other customer support tools
Documenting & logging issues (as well as customer compliments & complaints)
Working with customers to help them go through our application flow when required
They are reinventing consumer credit by using technology to easily tap into people’s assets, focusing on making credit cards cheaper. They are a well-capitalized team with over $250MM in equity funding, comprised of technology and finance executives.
Responding and resolving escalated technical questions from internal and external clients
Deliver an outstanding customer service experience
Tracking and documenting issues in the case management system
Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Their software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.
Provide first-line technical support for the Mogli SMS & WhatsApp application via various channels.
Troubleshoot complex issues, working with senior support team members to diagnose and identify bugs.
Develop and update our internal knowledge base and blog posts, contributing content to the Mogli support community.
Mogli Technologies provides a cloud-based native Salesforce application for SMS and WhatsApp communications, along with expert Salesforce implementation services. They serve a diverse range of clients and are a close-knit, high-trust team dedicated to accelerating their clients' global success.