Mitratech

As a Technical Customer Success Manager, you'll be a trusted advisor, focusing on customer contact, training, and driving consistent use of Mitratech’s standard process, support tools/documents, best practices webinars, and suggested solutions to business pain points.

You'll be vital in ensuring our clients can fully leverage our human resources and regulatory compliance software solutions. You’ll be a trusted partner who works closely with our clients, helping them overcome technical challenges and ensuring they have the support they need to succeed. Your primary responsibility will be to provide responsive and empathetic support, guiding clients through technical issues and assisting with software features to enhance their overall experience.