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Mitratech
Mitratech
14 open remote positions
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. With over 35 years of experience, they serve 20,000 client companies globally, including 30% of the Fortune 500, and foster a diverse, inclusive culture with a globally dispersed team.
Salary Distribution
5 of 14 jobs
PTO Distribution
5 of 14 jobs
Unlimited PTO
5 jobs (36%)
Benefits Overview
5 of 14 jobs
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Open Positions
Design and deliver live virtual training webinars and self-paced eLearning courses to drive product adoption and client engagement. Collaborate with Customer Success Managers and cross-functional teams to plan and execute tailored training sessions. Analyze training engagement data and make data-informed recommendations to improve content effectiveness.
Training
Instructional Design
Articulate
Data Analysis
Customer Success
Lead customer retention and optimize product adoption and expansion within the background screening industry. Drive continuous improvement of renewal, add-on sales, and services engagement processes. Partner with cross-functional teams to integrate customer success and serve as executive escalation for critical accounts.
Account Management
Customer Success
Salesforce
Own a meaningful area of Mitratech’s AI program end to end—from strategy and roadmap through delivery to production and general availability. Turn ambiguous, high-stakes problems into clear plans and shipped outcomes, deciding what matters most and driving decisions to closure. Partner closely with engineering on an AI-dense platform to convert discovery into shipped scope, eliminating the gap between plans and delivery.
AI/ML
Product Management
Cross-functional Leadership
Generative AI
Monitor customer accounts and contact clients to collect outstanding payments, ensuring timely resolution of overdue invoices. Investigate historical data and collaborate with billing teams to resolve billing and payment inquiries. Maintain accurate records of account status, analyze aging reports, and report weekly on collection activity and accounts receivable.
Salesforce
NetSuite
Microsoft Excel
Communication
Negotiation
Respond to law firm inquiries via support tickets and phone calls, delivering timely and professional service. Identify, escalate, and help resolve complex client and internal issues in a timely manner. Prioritize workload according to Quovant methodology and department policies.
Microsoft Office
Zendesk
Problem-solving
Communication
Set technical direction across multiple services and teams as a senior individual contributor. Define AI platform patterns including agent orchestration, tooling, governance hooks, and evaluation surfaces. Stay hands-on, designing and building production systems in Python across the AI stack.
Python
AWS
GenAI
LLM
Agent Orchestration
Attract and secure top talent through full-cycle recruitment, from sourcing to onboarding. Partner with hiring managers to manage multiple requisitions and ensure a seamless candidate experience. Engage current employees to understand trends and needs, supporting retention and engagement initiatives.
Recruitment
HR
Sourcing
Interviewing
Employer Branding
Serve as first point of contact for customer inquiries via phone, email, chat, and support portal, providing prompt and professional service. Troubleshoot routine software, configuration, account access, and usability issues using established procedures and knowledge base articles. Document and manage support tickets, escalate unresolved issues to senior team members with thorough detail.
Customer Service
Technical Support
Troubleshooting
Communication
Problem Solving
Provide strategic direction and support to professional services teams, fostering collaboration and continuous improvement. Build relationships with clients, internal teams, and vendors to ensure successful implementations and integrations. Manage budgets, resources, and process optimization to drive operational excellence and customer satisfaction.
Leadership
Project Management
SaaS
Stakeholder Management
Process Improvement
Design, build, and operate multi-agent workflows and tool-enabled agents for resilient production pipelines. Architect and maintain end-to-end RAG systems covering document ingestion, chunking, embedding, retrieval, and answer synthesis. Define and own evaluation frameworks for generative outputs, including automated metrics, LLM-as-judge, and hallucination detection.
Generative AI
Large Language Models
Retrieval-Augmented Generation
Agent Orchestration
AWS Bedrock
Execute day-to-day campaigns across paid digital channels including paid search, paid social, display, and programmatic retargeting. Manage and optimise budget allocation across paid channels to support pipeline contribution, cost per lead, and return on ad spend. Support organic social media activity across LinkedIn and other platforms, contributing to a content calendar in partnership with content and brand teams.
Google Ads
LinkedIn Campaign Manager
HubSpot
Salesforce
B2B SaaS
Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions. Research, troubleshoot, and resolve support issues within response and resolution goals, identifying workarounds as needed. Maintain detailed call and email records, prioritize issues based on SLAs, and meet customer satisfaction goals monthly.
Customer Service
Salesforce.com
Jira
Zendesk
Process verifications via telephone, email, and fax to confirm employment, education, and credentials. Conduct outbound calls and analyze data to ensure accurate pre-employment screening. Maintain performance goals and handle sensitive information confidentially.
Communication
Problem-Solving
Time Management
Handle up to eight new cases per day across email, phone, chat, and self-service portal. Take inbound phone calls in English, troubleshoot live, and occasionally use video calls to resolve issues. Learn the e-billing application end-to-end and get certified to administer the platform.
Customer Support
Salesforce
English
Microsoft Excel
Troubleshooting