Customer Support Specialist III

What you’ll do:

• Own a portfolio of cases and inbound interactions, serving as the primary point of contact from first touch through resolution for crew members and client users.
• Diagnose and troubleshoot product behaviors and production workflows; investigate issues, reproduce bugs, identify root cause, and advise on next steps or workarounds.
• Manage your case backlog with clear ownership and urgency; prioritize work by customer impact, SLA, and escalation risk.

What you’ll have:

• 2+ years of experience in customer support, technical support, or an administrative role supporting film and television production.
• Strong knowledge of Film & Television production workflows; Production Accounting or payroll experience is highly valued.
• Confidence communicating with customers via phone, email, and live chat.

Why Join us:

• In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts.
• Unlimited Paid Time Off.
• Work from anywhere in Canada and USA