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What you’ll do:

  • Own a portfolio of cases and inbound interactions, serving as the primary point of contact from first touch through resolution for crew members and client users.
  • Diagnose and troubleshoot product behaviors and production workflows; investigate issues, reproduce bugs, identify root cause, and advise on next steps or workarounds.
  • Manage your case backlog with clear ownership and urgency; prioritize work by customer impact, SLA, and escalation risk.

What you’ll have:

  • 2+ years of experience in customer support, technical support, or an administrative role supporting film and television production.
  • Strong knowledge of Film & Television production workflows; Production Accounting or payroll experience is highly valued.
  • Confidence communicating with customers via phone, email, and live chat.

Why Join us:

  • In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts.
  • Unlimited Paid Time Off.
  • Work from anywhere in Canada and USA

Wrapbook

Wrapbook is an intuitive platform that makes production payroll and accounting easier, faster, and more secure. They are a growing team of 250+ people across the USA and Canada comprised of entertainment and technology experts.

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