Customer Success Manager III, Film & Television
Benefits
Unlimited PTO
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The Opportunity:
- Serve as the primary relationship owner post-onboarding, driving feature adoption, account growth, and long-term client satisfaction.
- Manage a book of business spanning union and non-union productions, acting as the strategic lead while partnering closely with Paymasters, Implementation, Labor Relations, and RevOps.
- Balance strategic engagement with daily operational support in a fast-paced, highly collaborative environment.
What you’ll do:
- Deepen relationships, increasing feature adoption, and identifying opportunities for account growth and retention.
- Monitor client health and payroll volume trends to surface risks early, drive insights, and flag upsell opportunities.
- Partner cross-functionally with Product, RevOps, Labor Relations, Implementation, and Support to solve complex challenges and continuously improve the customer experience.
Why Join Us:
- Get access to a team of creative problem solvers and the chance to see your contributions make large impacts.
- Work from anywhere in Canada and USA and receive Health and Dental benefits.
- Get up to 2% matching RRSP / 401K.
Wrapbook
Wrapbook provides a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. They are a growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more.