Customer Success Manager III, Film & Television

Wrapbook

Remote regions

US Canada

Benefits

Unlimited PTO

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The Opportunity:

  • Serve as the primary relationship owner post-onboarding, driving feature adoption, account growth, and long-term client satisfaction.
  • Manage a book of business spanning union and non-union productions, acting as the strategic lead while partnering closely with Paymasters, Implementation, Labor Relations, and RevOps.
  • Balance strategic engagement with daily operational support in a fast-paced, highly collaborative environment.

What you’ll do:

  • Deepen relationships, increasing feature adoption, and identifying opportunities for account growth and retention.
  • Monitor client health and payroll volume trends to surface risks early, drive insights, and flag upsell opportunities.
  • Partner cross-functionally with Product, RevOps, Labor Relations, Implementation, and Support to solve complex challenges and continuously improve the customer experience.

Why Join Us:

  • Get access to a team of creative problem solvers and the chance to see your contributions make large impacts.
  • Work from anywhere in Canada and USA and receive Health and Dental benefits.
  • Get up to 2% matching RRSP / 401K.

Wrapbook

Wrapbook provides a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. They are a growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more.

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