Own a portfolio of cases and inbound interactions, serving as the primary point of contact from first touch through resolution.
Diagnose and troubleshoot product behaviors and production workflows; investigate issues, reproduce bugs, and identify root cause.
Manage your case backlog with clear ownership and urgency, prioritize work by customer impact, SLA, and escalation risk.
Wrapbook is an intuitive platform that makes production payroll and accounting easier, faster, and more secure. They are a growing team of 250+ people across the USA and Canada comprised of entertainment and technology experts.
Inspire clients to set ambitious priorities and build deeper partnerships.
Lead a team to grow revenue through exceptional client experiences and goal achievement.
Improve internal collaboration for overarching company goals and client success.
StackAdapt is a technology company specializing in helping marketers reach and engage audiences. They utilize AI-powered platforms to connect brand and performance marketing to drive results across the customer journey, offering high-impact campaigns across advertising channels. They have a diverse and inclusive team.
Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
Deel is the all-in-one payroll and HR platform for global teams which combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. The team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture.
Serve as a primary point of contact for high value clients.
Collaborate with internal teams to enhance the overall customer experience.
Analyze and record customer data to identify trends, risks, and opportunities.
NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. They strive to win together through passionate hard work, exploring new things and recognizing every interaction matters in an inclusive and diverse environment.
Manage enterprise and mid-tier accounts, while assisting other CSMs with campaigns.
Train new CSM team members and maintain training resources.
Partner with the sales team and advise on the feasibility of deals.
TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. They are a remote-first company that values its employees, offering great benefits and a supportive culture, as evidenced by their recognition as a "Best Place to Work".
Manages client relationships to retain and strengthen them, directing account strategy and setting expectations.
Pursues cross-sell, upsell, and renewal motions, recommending fee increases and partnering with Legal.
Monitors revenue and expenses to meet financial goals, overseeing vendor relationships and ensuring compliance.
Zenith American Solutions is the largest independent Third Party Administrator in the United States, operating over 44 offices nationwide. With a history since 1944 and a merger in 2011, they prioritize better systems for better service and value employees, clients, and partnerships, fostering a positive and respectful work environment with growth opportunities.
Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox.
Develop deep product and internal process knowledge to help identify common roadblocks and propose solutions for better team efficiency.
Own day-to-day cross-functional coordination of client activities, including but not limited to reporting requests, hosting client meetings upon request, delivering on client marketing requests, and business operation deliverables
Maven is the world's largest virtual clinic for women and families, with a mission to make healthcare work for all. They offer clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans.