Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox.
Develop deep product and internal process knowledge to help identify common roadblocks and propose solutions for better team efficiency.
Own day-to-day cross-functional coordination of client activities, including but not limited to reporting requests, hosting client meetings upon request, delivering on client marketing requests, and business operation deliverables
Serve as a strategic partner to clients, driving adoption and return on investment.
Manage a portfolio of clients with a focus on Payer Contracts, Claims and Claim Scrubber products.
Evaluate client use of product suite, recommend best practices and configuration improvements.
Experian is a global data and technology company that powers opportunities for people and businesses around the world. They have a team of 23,300 people across 32 countries and corporate headquarters in Dublin, Ireland.
Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.
PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.
Document solutions in reusable articles to support future issue resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries and are known for investing in their people and new advanced technologies.
Build and maintain trusted client relationships, acting as a primary point of contact.
Onboard new customers, providing technical support, and resolving issues.
Collaborate with Product and engineering teams to address product reliability.
Fuze Health puts patients first and addresses the most pressing needs in healthcare. They empower millions to digitally connect with care providers, essential health resources and needed treatments.
Meet with clients 1:1 to provide support, training, product knowledge, and account reviews.
Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk.
Act as an advocate for the client's needs and speak confidently and professionally with clients.
Ylopo, LLC is a marketing and technology company providing internet marketing services and lead generation and engagement software to real estate agents. They offer personal development, mentorship, and recognition within a supportive and caring environment dedicated to continuous learning and growth.
Be a first point of contact and deliver exemplary service to our members and providers through multiple channels including phone, email and live chat
Support members in account set up, enrollment, pharmacy coordination, and booking appointments with providers
Provide first-line technical support and escalate technical and member experience issues following standardized operating procedures
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare accessible for everyone. They provide clinical, emotional, and financial support via their digital platform, serving over 2,000 employers and health plans; they have a flexible and inclusive work environment and have received over 30 workplace and innovation awards.
Own a portfolio of complex mid-market accounts ensuring clients achieve measurable outcomes.
Color Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering physician-led multidisciplinary care across all 50 states. They are using technology-driven, patient-centric solutions, and transforming how organizations address cancer to improve outcomes.
Build and maintain strong relationships with key accounts, ensuring their satisfaction and long-term retention
Serve as the primary point of contact for client needs, inquiries, and escalations
Partner with clients to understand their goals, challenges, and workflows, providing actionable recommendations
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The final decision and next steps (interviews, assessments) are managed by their internal team.
In this client-facing role, you will work with digital advertising agency buyers and Life Science companies. You will demonstrate the value that Phreesia could provide to their brands by advertising on our platform. You will generate new business with media buying agencies/AORs/Life Science companies.
Phreesia is committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered.
Act as the single point of contact for company clients.
Serve as liaison between clients and the delivery team.
Identify client needs, maintain a good understanding of client products and their business strategies
T.A. Monroe is a B2B agency that prizes science-based frameworks, proof-driven solutions, and doing what works. They grow as a team, love to learn, and believe personal growth is as important as professional success.
Serve as a key point of contact for customer inboxes, managing inbound requests with speed, clarity, and professionalism.
Support customer renewals by tracking timelines, preparing documentation, and coordinating internal approvals.
Maintain accurate and up-to-date account records, including meeting notes and engagement history.
CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. They’re on a mission to make businesses more human, and humans more impactful. CreatorIQ operates in a flexible work model that combines both in-person and remote work.
The Associate Customer Success Manager builds strong relationships with customers and delivers solutions in a one-to-many model. They identify customer needs and coordinate internally to ensure timely solutions are delivered. In this role, you will assist new OSV customers through the readiness process for Workday services.
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services.
Lead a high-performing team dedicated to client satisfaction, retention, and growth.
Oversee onboarding, engagement, and training programs while ensuring clients maximize the value of products and services.
Act as a trusted advisor to key accounts, build long-term relationships, and collaborate closely with Sales, Product, and Marketing teams to deliver a seamless customer experience.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Build and expand relationships across healthcare organizations.
Manage a territory of 100–200 accounts, conducting meetings.
Drive integrations that lead to measurable referral growth.
SOL Mental Health is redefining what’s possible in mental healthcare by building a clinical practice. As an early-phase organization with ambitious goals, they offer the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation.
Create and send contracts via the Salesforce Contract Lifecycle Management (CLM) tools.
Support the Salesforce Team in ad-hoc requests to ensure data hygiene in our system
Support the ACO Administration Team with MSSP Application related tasks.
Aledade empowers independent primary care practices to deliver better care and thrive in value-based care. Founded in 2014, they are the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Drive business efforts toward loyalty, renewals, expansion, and satisfaction.
Devise creative ways to help our customers succeed with Huntress through training, education, and empowerment.
Build and maintain strong relationships with multiple contacts within assigned customer organizations.
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do.
Develop and implement end-to-end digital programs for customers.
Create a cohesive strategy with tangible goals to drive adoption and retention.
Collaborate with leaders across Support, Product, and Marketing.
Jobgether is a company that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own and drive Customer Success’s most critical operational and strategic initiatives end-to-end.
Optimize processes, workflows, and systems to ensure scalability while maintaining a high-quality customer experience.
Manage and develop a world-class team of Customer Success Operations leaders, fostering a collaborative and high-performing culture.
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors and has 1,000+ enterprise clients.
Manage the end-to-end client lifecycle for a portfolio of partnership customers.
Define, coordinate, and oversee project timelines, ensuring milestones are met with precision.
Build and deepen trusted partnerships with customers, understanding their goals and working to surpass outcomes.
SWORD allows members to complete personalized physiotherapy from the comfort of home, with ongoing support and supervision from our team of licensed clinicians.