Associate Customer Success Manager

Customer Relationship Management:

• Leverage the Customer Success platform to deliver automated workflows and communications.
• Document customer interactions with detail and accuracy in our CRM system.
• Track and report on key metrics, including customer health scores and satisfaction ratings.

Customer Support and Coordination:

• Respond to customer inquiries within 24 hours, providing clear and actionable solutions.
• Coordinate with Payroll, Tax, Garnishment, and Benefit Teams to ensure customer satisfaction.
• Partner with the internal account teams on customer escalations.

Continuous Improvement and Communication:

• Communicate customer feedback to product and operations teams to drive continuous improvement.
• Align with customer account executives to identify mutually beneficial growth and expansion opportunities.
• Respond to customer inquiries upon request